Shania Smith
West Jordan
Summary
Adaptable Front Office Assistant with over 10+years experience in customer service who is dedicated to providing first-rate attention to guest needs. Versed in quickly and accurately answering questions, offering information, and completing quick check-in or check-out services. Delivers dynamic service and fosters positive relationships with guests and coworkers.
Overview
2
2
years of professional experience
Work History
Front Desk Agent
Delaware North
Grand Canyon
06.2021 - 04.2023
- Welcome guests, answer questions about services, amenities and the surrounding area
- Manage check ins/outs and stayovers
- Communicate with those beyond my position to ensure the guest has a grand stay
- Filing and organizing guest paperwork for my team and I, as well as the upcoming shift
- Coordinated room assignments with housekeeping and maintenance teams daily.
- Answered phones, responded to inquiries, and took messages.
- Inputted guest information into computer system accurately and securely.
Housekeeping Room Attendant
Delaware North
Grand Canyon
01.2021 - 06.2021
- Cleaning and sanitizing the guests room and bathroom
- Removing the bedding and replacing with clean ones
- Keeping a clean and organized cart for myself and my team
- Replenish amenities for our stayover guests
- Coordinate and communicate with housekeeping supervisor and maintenance about items or furnishings needing attention/replacement for guest
- Assisted in training new staff on cleaning protocols and hotel procedures.
- Assisted colleagues whenever necessary in order to meet deadlines set by management.
- Interacted pleasantly with clients and guests when performing daily duties.
Education
Grand Canyon Unified School
Grand Canyon, AZSkills
- Guest service
- Reservation management
- Front desk operations
- Computer system input
- Attention to detail
- Team collaboration
- Organizational skills
- Training and mentoring
- POS systems
- Cash handling
- Tourism knowledge
- Stocking and facing product
- Upsetting
- Marketing
Languages
Chinese (Mandarin)
Professional
A1
Spanish
Limited
A1
Timeline
Front Desk Agent
Delaware North
06.2021 - 04.2023
Housekeeping Room Attendant
Delaware North
01.2021 - 06.2021
Grand Canyon Unified School