Shania Vernell

• Coordinated and scheduled appointments to opti East Baton Rouge housing authority mize patient flow and enhance operational efficiency.

• Delivered exceptional customer service by addressing inquiries and resolving issues with professionalism and empathy.

• Maintained inventory of office supplies to ensure a well-equipped and organized work environment.

• Managed and organized files systematically to facilitate easy access to documents and improve office productivity.

• Assisted in the preparation of reports by compiling and analyzing data to support management decision-making.

• Answers phone and greets residents/guests upon entry, responds to requests, questions and any other needs.
• Documents issues or transactions as needed.
• Develop knowledge of surrounding areas and attractions.
• Keeps track of activity logs and incident reports, records and forms for the Community Association Manager’s review daily.
• Demonstrates excellent customer service, communication and time management skills.
• Monitors and controls Electronic Security Control Systems if applicable.
• Follows-up on all complaints/issues notifying Community Association Manager as necessary.
• Ensures all safety precautions and procedures are followed while performing duties.
• May assist with resident notifications or special events.
• Process work orders and files resident documents and invoices, if applicable.

• Scheduled and confirmed appointments and meetings
• Assisting all departments as a point of contact
• Interacted with organizational staff, executives, clients, vendors, and visitors on a daily basis
• Routed incoming calls to the most qualified personnel and departments within the company
• Handled general secretarial duties such as answering phones, scheduling appointments, sending emails, faxing, and mailing
• Listen to customer complaints and try to resolve them
• Introduced customers to the products and services available
• Was in charge of office inventory management, which included restocking supplies and placing purchase orders to ensure adequate stock.

• Guarantee the highest level of customer service and care at all times
• Assisted the office team with administrative tasks such as making phone calls, copies, and schedules
• Incoming calls were routed to internal personnel and departments, with the best-qualified entity responding to the callers' needs
• Was in charge of the office database, which included retrieving and organizing information for individual employees and clients
• Quickly routed incoming mail and messages to the appropriate people
• Was in charge of office inventory management, which included restocking supplies and placing purchase orders to ensure adequate stock
• Keep a professional, courteous, and pleasant demeanor.

• Help customers by guiding them and answering their questions
• Counted the cash in the register drawer at the start and end of each shift
• Was in charge of arranging and stocking merchandise
• Keep checkout areas clean and orderly, as well as perform other cleaning tasks such as mopping floors and emptying trash cans
• Making sales referrals, cross-selling products, and introducing new ones are all things I do
• Am in charge of issuing receipts, refunds, change, and tickets
• Credit cards, checks, gift cards, and coupons were all processed by me.