Shaniah Desmond
Las Vegas,NV
Summary
To display and offer my strong work ethic and commitment while providing high volume production and exceptional/quality customer service; that will prove to be an asset to your organization. Extremely dedicated, organized, and team oriented. Outstanding customer service, communication, and interpersonal skills. Highly adept at assisting coworkers and customers utilizing best practices. Detail oriented, strong organizational skills with ability to carry out tasks with minimal supervision.
Overview
10
10
years of professional experience
Work History
Family Services Specialist
State Of Nevada
Las Vegas,NV
02.2025 - 02.2026
- Assisted families in accessing community resources and services for improved well-being.
- Coordinated intake assessments to determine eligibility for assistance programs.
- Documented data and completed accurate updates to case records.
- Demonstrated commitment to professional growth by attending relevant trainings, workshops, and conferences; continuously updating skills and knowledge within the family services field.
Crew Scheduler
Allegiant Air
Las Vegas, NV
06.2024 - 12.2024
- Coordinated crew schedules to ensure operational efficiency and compliance with FAA regulations.
- Managed crew availability and assignments using Crew Scheduling System for optimal staffing.
- Collaborated with flight operations to resolve scheduling conflicts and enhance service reliability.
- Assisted in maintaining accurate records of crew duty hours to prevent violations of rest requirements.
- Flagged potential issues by monitoring timelines.
Flight Attendant
American Airlines
Dallas, TX
11.2015 - 02.2020
- Delivered exceptional customer service, ensuring passenger comfort and safety throughout flights.
- Conducted pre-flight safety checks, verifying compliance with regulations and protocols.
- Managed in-flight service operations, coordinating meal distribution and beverage service efficiently.
- Assisted passengers with special needs, providing personalized support during boarding and disembarkation.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
Education
High School Diploma -
Valley High School
Las Vegas, NVAssociate of Arts -
Bunker Hill Community College
Charlestown, MASkills
- Professional ethics
- Customer service
- Data entry
- Critical thinking
- Microsoft outlook
- Case recordkeeping
- Time management
- Multitasking Abilities
- Reliability
- Paperwork processing
- Clerical support
- Assertiveness
- Confidentiality practices
- Client interviewing
Languages
English
Native or Bilingual
Timeline
Family Services Specialist
State Of Nevada
02.2025 - 02.2026
Crew Scheduler
Allegiant Air
06.2024 - 12.2024
Flight Attendant
American Airlines
11.2015 - 02.2020
High School Diploma -
Valley High School
Associate of Arts -
Bunker Hill Community College