Shaniah Kamaunu-Gasper
Fort Worth
Summary
Offering strong interpersonal skills and positive attitude, eager to learn and develop in customer-focused environment. Brings solid foundation in communication and problem-solving. Ready to use and develop organizational and multitasking abilities in Desired Position role.
Overview
3
3
years of professional experience
Work History
Customer Service Agent
World Flight Services
10.2024 - Current
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Efficiently Board flights and secure safety at gates.
Dental Assistant
West Henderson Dental and Orthodontics
05.2022 - Current
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sterilized rooms and prepped equipment and instruments for Number procedures daily.
- Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
Front Desk Agent
Great Wolf Lodge
10.2023 - 08.2024
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Enforced policies and procedures to increase efficiency.
- Maintained clean and organized front desk areas to uphold polished company image.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
Education
High School Diploma -
Sierra Vista
Las Vegas, NVSkills
- Customer service
- Problem resolution
- Outstanding communication skills
- Customer relations
- Assertiveness
Timeline
Customer Service Agent
World Flight Services
10.2024 - Current
Front Desk Agent
Great Wolf Lodge
10.2023 - 08.2024
Dental Assistant
West Henderson Dental and Orthodontics
05.2022 - Current
High School Diploma -
Sierra Vista
Similar Profiles
BRIGITTE SAVADOGOBRIGITTE SAVADOGO
CUSTOMER SRVICE AGENT at World Flight ServicesCUSTOMER SRVICE AGENT at World Flight Services
MARTA ISABEL D’AUBUISSON LEMUSMARTA ISABEL D’AUBUISSON LEMUS
DG MANAGER at World Flight ServicesDG MANAGER at World Flight Services
rhys waddellrhys waddell
Airport baggage handler at World flight servicesAirport baggage handler at World flight services
Franklin De JesusFranklin De Jesus
Cargo & Warehouse Operations Agent at WFS World Flight ServicesCargo & Warehouse Operations Agent at WFS World Flight Services
Abdulla ShafieAbdulla Shafie
Front Desk Personal at Plant fitnessFront Desk Personal at Plant fitness