Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shania Stephenson

Miramar,FL

Summary

Accomplished, achievement-driven and results-oriented;
Passionate about achieving a challenging position that allows
meaningful contributions to an organizations success and its
overall growth.

Overview

6
6
years of professional experience

Work History

Customer Care Advocate

Aflac
09.2021 - Current
    • Customer Service : Improved customer satisfaction by addressing and resolving complaints efficiently.
    • Customer Relations: Educated customers on product features, benefits, and usage, resulting in higher user satisfaction.
    • Reporting: responsible for helping customers get Life, FMLA, Short Term/Long Term Disability claims in system
    • Other Duties: enhanced company reputation through exceptional customer service and follow-up on inquiries.

Patient Resources Assistant

Tallahassee Memorial Hospital
09.2020 - 04.2022
    • Patient Care – Performs a variety of duties involving the care of medically ill acute or sub-acute patients with responsibilities involving transporting patient and monitoring patient's status
    • Observation & Reporting – Responsible for observing and reporting the condition of patients for changes in behavior and physical status.
    • Other Duties – Performs other duties as directed by physicians, nurses, and other senior hospital administration staff.

Crew Member

Moe's Southwest Grille
07.2018 - 08.2020
  • Customer Service - Responsibilities included handling of guest complaints and resolution of customer issues.
  • · Cash Handling & Management – Taking register readings, handling cash, making interim cash reports, and handling frequent cash drops.

Campus Bookstore Attendant

Florida State University Bookstore
06.2018 - 12.2018
  • Clerk Duties - Cash sales and credit card purchases. Invoicing and stocking of merchandise.
  • Customer Relations - Executed refunds, book buy backs, and assisted with product searches (textbooks).

Education

Associate of Science - Nursing

Broward College
Fort Lauderdale, FL
12.2025

Bachelor of Science - Health Sciences

Florida Agricultural And Mechanical University
Tallahassee, FL
05.2020

High School Diploma -

Charles W Flanagan High School
Pembroke Pines, FL
06.2016

Skills

  • Data entry proficiency
  • Escalation management
  • Coaching abilities
  • Multi-Tasking
  • Detail Oriented Practitioner
  • Analytical Thinker
  • Transportation Procedures
  • Patient Monitoring
  • Compassionate Care
  • CPR training

Timeline

Customer Care Advocate

Aflac
09.2021 - Current

Patient Resources Assistant

Tallahassee Memorial Hospital
09.2020 - 04.2022

Crew Member

Moe's Southwest Grille
07.2018 - 08.2020

Campus Bookstore Attendant

Florida State University Bookstore
06.2018 - 12.2018

Associate of Science - Nursing

Broward College

Bachelor of Science - Health Sciences

Florida Agricultural And Mechanical University

High School Diploma -

Charles W Flanagan High School

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Shania Stephenson