Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shanica Knight

488 Hendrix Street, Brooklyn

Summary

Dynamic and detail-oriented professional with experience at USPS and Walgreens, excelling in shipping and receiving, as well as customer service. Proven ability to enhance operational efficiency through effective inventory management and exceptional communication skills. Recognized for fostering positive customer interactions while maintaining a clean and organized environment.

Overview

12
12
years of professional experience

Work History

Mail Handler Assistant

USPS
10.2023 - 03.2025

This includes organizing mail base on destination, type, and other criteria. Sorting out mail processing, and distributing mail and packages, both incoming and outgoing. This includes tracking mail, managing inventory of supplies, and potentially updating address information.

Cashier Team Lead

Popeyes® Louisana Kitchen
09.2019 - 12.2022

Providing a friendly and welcoming experience for customers as they enter the restaurant. Handling cash, credit card, and other forms of payment, providing change and receipts, and balancing the cash register. Assisting with packaging food items for customers. Keeping the counter, dining area, and potentially other areas of the restaurant clean and tidy.

Customer Service Representative

Walgreens
07.2013 - 10.2019

Provides customers with courteous, friendly, fast, and efficient service. Resolves customer issues and answers questions to ensure a positive customer experience. Excellent cash register and computer skills. Exceptional verbal and written communication.

Education

High School Diploma - Public Relations

Canarsie High School
Brooklyn, NY
06.2011

Skills

    Loading/Unloading

    Scanning and Labeling

    Shipping and Receiving

    Active listening

    Organizational skills

    Attentiveness

    Customer Service

    Workplace Safety

Timeline

Mail Handler Assistant

USPS
10.2023 - 03.2025

Cashier Team Lead

Popeyes® Louisana Kitchen
09.2019 - 12.2022

Customer Service Representative

Walgreens
07.2013 - 10.2019

High School Diploma - Public Relations

Canarsie High School