Summary
Overview
Work History
Education
Skills
Timeline
BusinessDevelopmentManager
SHANICA MYLES

SHANICA MYLES

High Point,NC

Summary

Knowledgeable financial professional experienced in Document Preparation, Risk Assessment, BSA Regulatory Compliance, Risk Analysis. Loan Servicing and Letters Of Credit. Extensive participation in strategic planning discussions and recommendations regarding gaps, trends and training of process, policy and procedures. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Good organizational and critical thinking skills. Offering 10 + years of related experience. Proven ability to train, coach and develop team members.

Overview

14
14
years of professional experience

Work History

Letters of Credit Specialist

BB&T now TRUIST BANK
  • Responsible for obtaining the necessary information to process and complete letters of credit and related financial transactions for clients
  • Processed and issued Standard Letters of Credit
  • Reviewed and obtained Letters of Credit legal documentation, and lien perfection items for adherence to regulatory, compliance, policies and procedures for all due diligence
  • Maintained accurate records and due diligence documentation
  • Act as a liaison between relationship managers, business advisors, credit approvers, attorneys, title agents, third party vendors and other internal departments to ensure an accurate and timely closing and LC issuance while maintaining the bank’s risk and controls
  • Provided exceptional customer service to clients.

Commercial Fulfillment Specialist

BB&T now TRUIST BANK
10.2016 - 01.2024
  • Responsible for efficient delivery of services to internal and external clients for all related activities including, but not limited to, loan set-up, processing funding and post-closing functions
  • Provide ongoing support of the commercial fulfillment process to ensure that established service levels are met and that the Perfect Client Experience (PCE) is provided
  • Support the commercial lending process by producing legal and supporting documentation required for closing, modification or renewal through timely and accurate input to internal systems
  • Ensure quality is met and exceeds Banks exception rate goal by identifying required loan documentation for various loan types and pledged collateral, consistently monitor exception activity and provide timely follow-up and clearing of exceptions
  • Manage documentation risk by ensuring documentation is following credit approval compliance protocols, secure a valid lien, and confirm that all pre-closing requirements are satisfied
  • Assist in identifying new and recurring risks related to the origination, closing, booking and funding of all Small Commercial, Commercial Real Estate and Corporate loans for the Community Bank and other channels through a centralized processing environment.

Loan Servicing Specialist 5

Wells Fargo Home Mortgage
03.2012 - 08.2016
  • Managed the workflow of affidavits executed and reviewed by the Review/Signer and Peer Review Team
  • Coached and developed team members to maintain customer quality score of at least 95%; and ensure timely loan execution and maintain critical error rate of .8% against a target of 2%; and an overall error rate of 1.07% against a target of 3%
  • Conduct one on one coaching sessions with team members on strengths and areas of opportunities
  • Overseen the workflow of affidavits including FHA loans, HUD Loans, first legal action deadlines, and Wells Fargo Financial (WFF) client loans
  • Pipeline managed quality review workflow; assign loans in QUE to team members for daily production
  • Review and reported aged loans to work as a priority
  • Escalate time sensitive loans to work as a SAME DAY RUSH
  • Assist with staffing duties including recruiting and hiring
  • Maintain existing policies and procedures
  • Conduct training on new and existing policies and procedures
  • Effectively manage risk.

Review Signer Affiant /Quality Review

Wells Fargo Home Mortgage
02.2012 - 03.2012
  • Conducted Quality Assurance reviews as the Subject Matter Expert (SME) for the foreclosure loan documentation an execution process
  • Conducted preliminary AQ reviews on newly acquired document types
  • Trained new team members as well as existing team members on new and existing policies, procedures and newly acquired documents
  • Validated and signed legal foreclosure documents on behalf of Wells Fargo.

Loan Servicing Specialist 3

Wells Fargo Home Mortgage
12.2011 - 01.2012
  • Responsible for the processing and approval of new loan applications, and for managing existing loan accounts
  • Communicated with external legal counsel and internal partners to manage average case load of 200 active loans in Foreclosure
  • Collaborated with internal production and external counsel partners to improve business process and to meet First Legal Action and HUD deadlines
  • Ensure accurate and timely operations of the Bank's loan process to include but not limited to booking loans on loan system, imaging loan documents, verifying and auditing loan input, following up for loan documentation files (credit/collateral), maintaining document and tracking exceptions.

HR Benefit Specialist

Wells Fargo Home Mortgage
08.2011 - 12.2011
  • Fielded questions from Wells Fargo team members regarding benefits including medical, dental, vision, flexible spending accounts, life insurance plans, disability plans and legal services during Annual Benefits Enrollment 2011 & 2012
  • Team leader of the (FLOA) First Line of Achievers Team – assist Manager in providing support to 15 team members in call center environment
  • Ensured team met quality, productivity, efficiency, and customer service satisfaction goals.

Safe Operation Specialist

Wells Fargo Home Mortgage
01.2011 - 08.2011
  • Ensured Mortgage Loan Officers met requirement of SAFE Act of 2008 by being state licensed and federally registered in the National Federal Registry (NMLSR)
  • Researched identified derogatory information on National Federal Registry.

Loss Mitigation Specialist

Wells Fargo Home Mortgage
01.2010 - 06.2010
  • Managed pipeline of 120 loans
  • Provide support to borrowers, answer questions regarding loan servicing including payment research, loan modifications, Foreclosure loan work out options, adjustable-rate loans, negotiation, and settlement
  • Reduce the financial losses for the mortgage holder and the lender
  • Ensure that all loan workouts, forbearance stipulations, modifications as well as deed in lieu transactions comply with legal and regulatory requirements and investor guidelines.

Education

Bachelor of Science - Information Resources Management

Syracuse University
Syracuse, NY

Associate of Arts - Business

Bryant And Stratton College
Syracuse, NY

Skills

  • Banking products knowledge
  • Microsoft Office Suite (Word, Excel, PowerPoint)
  • AFS Vision
  • NCINO
  • Loan Processing
  • Loan File Review
  • Documentation Review
  • Document processing
  • Documentation preparation
  • Portfolio Management
  • Bank Secrecy Act
  • Risk Mitigation

Timeline

Commercial Fulfillment Specialist

BB&T now TRUIST BANK
10.2016 - 01.2024

Loan Servicing Specialist 5

Wells Fargo Home Mortgage
03.2012 - 08.2016

Review Signer Affiant /Quality Review

Wells Fargo Home Mortgage
02.2012 - 03.2012

Loan Servicing Specialist 3

Wells Fargo Home Mortgage
12.2011 - 01.2012

HR Benefit Specialist

Wells Fargo Home Mortgage
08.2011 - 12.2011

Safe Operation Specialist

Wells Fargo Home Mortgage
01.2011 - 08.2011

Loss Mitigation Specialist

Wells Fargo Home Mortgage
01.2010 - 06.2010

Letters of Credit Specialist

BB&T now TRUIST BANK

Bachelor of Science - Information Resources Management

Syracuse University

Associate of Arts - Business

Bryant And Stratton College

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SHANICA MYLES