- Cooking
- Gardening
- Music
- Watching Movies and TV Shows
- Community Cleanup
- Volunteering
- Dancing
- Video Gaming
- Yoga
- Drawing and Painting
Shanice Chapple
Spokane,Washington
Summary
Dynamic professional with a strong background in customer service at Olive Garden, excelling in team collaboration and effective communication. Proven ability to enhance guest experiences and optimize operations. Skilled in multitasking and detail-oriented tasks, consistently achieving high satisfaction rates while managing reservations and guest inquiries.
Energetic and personable with natural ability to create welcoming environments and foster positive guest experiences. Possesses strong communication and organizational skills essential for coordinating reservations and managing guest interactions. Committed to providing exceptional service and contributing to seamless and enjoyable atmosphere.
Overview
4
4
years of professional experience
Work History
Host
Olive Garden
03.2023 - 06.2024
- Greeted and seated guests, ensuring positive first impressions and smooth dining experience.
- Managed reservation system, optimizing table turnover and guest flow.
- Assisted in menu knowledge, providing accurate information to enhance customer satisfaction.
- Coordinated with kitchen and wait staff to streamline service operations.
- Handled guest inquiries and complaints professionally, promoting a welcoming atmosphere.
- Adapted quickly to changes in pace during peak hours, ensuring consistent service quality.
- Answered customer questions about hours, seating, and menu information.
Telemarketer
American Directions Research Group
10.2020 - 02.2021
- Conducted outbound calls to generate leads and schedule appointments for sales teams.
- Engaged potential customers by effectively communicating product features and benefits.
- Maintained accurate records of customer interactions in CRM software.
- Adapted sales techniques based on customer responses to improve engagement rates.
- Monitored call performance metrics to identify areas for personal improvement.
- Answered calls, took messages, and transferred calls to correct individuals.
Education
High School Diploma -
John R Rogers
Spokane, WASkills
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
- Team player mentality
- Detail-oriented
- Exceptional communication
Interests
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Host
Olive Garden
03.2023 - 06.2024
Telemarketer
American Directions Research Group
10.2020 - 02.2021
High School Diploma -
John R Rogers