Shanice Coleman
Hartford,CT
Summary
With a solid foundation in customer service and over a year of data entry experience, I bring a strong background to any role. Exceptional analytical thinking, computer proficiency, and excellent communication abilities enable effective navigation of complex tasks. Strong organizational skills ensure efficient management of multiple responsibilities and meeting deadlines.
Overview
7
7
years of professional experience
Work History
Business Service Representative
Trinity Health of New England | Medical Group | St Francis
08.2022 - Current
- Responsible for accurate registration, co-pay collection and scheduling of patients within the practice
- Assist internal and external customers with all clerical tasks within the office
- Handle incoming and outgoing mail, maintain general and clinical files, make and distributes copies
- Communicate in a positive, professional manner and maintain a high level of customer service
- Managed approximately 30 incoming calls and faxes per day from customers.
Customer Support Associate
Foley Services
05.2021 - 08.2022
- Entered and verified client data in various systems with attention to detail to maintain accurate and up-to-date records
- Protected company and client information in accordance with company policies and procedures
- Responded to incoming phone calls and emails in a professional and timely manner to deliver a positive customer experience
- Utilized multiple systems with speed and accuracy to execute compliance services
- Made outbound calls to conduct employment verification procedures within company and federal guidelines
- Gathered driver information to complete DOT compliance regulation tasks
Internship
Yale School of Medicine (YSM) Controller's Office
01.2018 - 01.2019
- Assisted with YSM centralized billing for YSM departments to generate over 100 Invoices and submit invoices to customer for payments
- For the fiscal year-end close helped departments and staff process Journal Entries in Workday (Financial Management System) and uploaded supporting documentation.
- Researched suppliers in Workday for Insurance Payor Refund for Yale Medicine and various other accounting duties
Education
B.S. - Business Administration
Eastern Connecticut State University
Willimantic, CTSkills
- Computer proficiency includes Microsoft Office Epic, CRM data base and Accounting software such as Workday
- Flexibility in changing priorities with proven decision-making capabilities and multitasking
- Thrive in a team environment
- Leadership Skills include ability to motivate others to perform at highest levels
Timeline
Business Service Representative
Trinity Health of New England | Medical Group | St Francis
08.2022 - Current
Customer Support Associate
Foley Services
05.2021 - 08.2022
Internship
Yale School of Medicine (YSM) Controller's Office
01.2018 - 01.2019
B.S. - Business Administration
Eastern Connecticut State University
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