SHANICE DONALD
PEMBROKE PINES
Summary
Hardworking and dependable individual with a strong work ethic and commitment to delivering high-quality work.
Overview
3
3
years of professional experience
Work History
Member Advisor
Educational Federal Credit Union
03.2024 - Current
- Assisting customers with their banking needs such as providing information on accounts, products and services
- Accurately process various financial transactions such as deposits, withdrawals, transfers, and payments
- Ensure the right amounts of cash is dispensed during a transaction and maintaining cash balance in drawers
Retail Associate
Goodwill Industries
09.2022 - 03.2024
- Processing transactions accurately, handling cash and other forms of payments, and managing returns or exchanges
- Staying informed about features, benefits and pricing to effectively assist customers and answer inquiries
- Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
- Stocked merchandise
- Ensured high-quality telephone etiquette by answering calls promptly and professionally while managing multiple lines during peak hours.
Assistant Manager
Dominoes Pizza
08.2021 - 09.2022
- Opening the store, managing shift schedules, and ensuring adhere to operational procedures and safety protocols
- Addressing operational issues that arise during shifts and making quick decisions to resolve them effectively
- Enforcing food safety standards and quality control measures to uphold Domino's brand reputation and customer satisfaction
- Ensured prompt response times by answering calls within three rings or less.
Education
bachelor's - criminal justice
Miami Dade College
12-2022
Skills
- Leadership
- Communication
- Time Management
- Attention to Detail
- Adaptability
- Goal-oriented mindset
Timeline
Member Advisor
Educational Federal Credit Union
03.2024 - Current
Retail Associate
Goodwill Industries
09.2022 - 03.2024
Assistant Manager
Dominoes Pizza
08.2021 - 09.2022
bachelor's - criminal justice
Miami Dade College
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