Shanice Fooks
Berlin,MD
Summary
I am a Goal- driven specialist dedicated to providing participants and staff with unparalleled support in order to ensure compliance with agency requirements. I am seeking to apply quality orientated mindset to a new role with room for advancement while offering 10 years of experience in an office setting. Expert in office administration and customer relations, adept at streamlining document management, data entry, generated reports, and improving financial practices. Skilled in mentoring staff and ensuring compliance, significantly boosting workplace productivity and confidentiality standards.
Overview
14
14
years of professional experience
1
1
Certification
Work History
OFFICE MANAGER/ INTAKE SPEACIALIST
Alyria Health Care
03.2013 - 01.2022
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Conduct monthly staff meetings to provide necessary training to staff.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Developed and enforced office policies that aligned with company values and regulatory requirements, maintaining compliance.
- Enhanced office operational efficiency by streamlining filing systems, resulting in easier access to critical documents.
- Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.
- Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
- Conducted regular reviews of office procedures, identifying and implementing improvements for operational excellence.
- Reviewed participant/ staff attendance and performance to ensure that they meet compliance guidelines.
- Conducted routine house visits to ensure proper employee performances.
Registration Supervisor
Atria Senior Living
04.2008 - 11.2012
- Researched and resolved complex registration issues, resulting in improved patient experiences and streamlined billing processes.
- Ensured compliance with HIPAA regulations by maintaining strict confidentiality standards within the department.
- Assisted in the development of policies and procedures related to registration functions, ensuring best practices were consistently followed.
- Implemented quality control measures to minimize errors and maintain compliance with regulatory standards.
- Mentored new staff members, providing support and guidance to help them achieve success in their roles.
- Collaborated with clinical departments to ensure accurate patient information and seamless coordination of care.
- Oversaw daily operations of the registration department, maintaining a high level of accuracy and integrity in record keeping.
- Conducted regular audits of registration records to identify areas for improvement and implement corrective actions as needed.
- Led team of registration staff, providing ongoing training and professional development opportunities.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Conducted ongoing reviews of program financial systems to assess cost control measures.
Education
High School Diploma -
STEPHEN DECATUR HIGH SCHOOL
Berlin, MD06.2003
Skills
- Customer Service
- Office Management
- Organizational Skills
- Office Administration
- Data Entry
- Customer Relations
- Bookkeeping
- Document Management
- Credit and collections
- Scheduling
- Human Resources
- Employee Training
- Training and coaching
- Documentation and control
- Report Preparation
Certification
- CPR/AED Certification
- Basic Life Support Certification (BLS)
- Certified Medical Technician (CMT)
Timeline
OFFICE MANAGER/ INTAKE SPEACIALIST
Alyria Health Care
03.2013 - 01.2022
Registration Supervisor
Atria Senior Living
04.2008 - 11.2012
High School Diploma -
STEPHEN DECATUR HIGH SCHOOL