Shanice Fuller
BROOKLYN,NY
Summary
Detail-oriented and efficient professional experienced in streamlining operations and mentoring teams. Known for enhancing customer satisfaction through effective problem-solving and collaboration. Prepared to contribute to organizational success by driving process improvements and fostering a positive work environment.
Overview
18
18
years of professional experience
Work History
Associate
Catbird NYC
Brooklyn, NY
05.2025 - 03.2026
- Led cross-functional teams to enhance project workflows and achieve strategic objectives.
- Streamlined operations by implementing process improvements, increasing overall efficiency.
- Mentored junior associates, fostering skill development and promoting teamwork.
- Analyzed market trends to inform product strategies and drive competitive positioning.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
Quality Control Inspection Team Lead
Care/of
Brooklyn, NY
10.2022 - 07.2024
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Increased customer satisfaction by auditing customer orders prior to shipment
- Reviewed documentation for the company
Fulfillment Center Associate
Care/of
Brooklyn, NY
09.2020 - 10.2022
- Prepared packages for shipment while adhering to carrier guidelines, resulting in reduced damages and returns due to improper packaging.
- Expedited order processing time with proficient use of warehouse management software and scanning equipment.
- Promoted a positive working culture through effective communication, active listening, and collaboration with co-workers across various departments.
- Adapted quickly to shifting priorities during peak seasons or promotional events, ensuring prompt fulfillment of all orders without compromising on accuracy or quality standards.
- Collaborated effectively with team members for seamless coordination during high-volume periods, ensuring timely order completion.
- Picked and packed order items.
Sales Associate
DII
Brooklyn, NY
11.2015 - 02.2016
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Cashier
The Five Spot Soul Food Restaurant
Brooklyn, NY
05.2011 - 02.2012
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
Administrative Assistant
Starlite Modeling Productions
Bronx, NY
08.2009 - 02.2010
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Customer Service Representative
Domino's Pizza
Brooklyn, NY
11.2007 - 11.2008
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Education
Certificate - Healthcare Administration
Grace Institute
Manhattan, NY05-2023
Skills
- Customer service
- Time management
- Attention to detail
- Computer skills
Timeline
Associate
Catbird NYC
05.2025 - 03.2026
Quality Control Inspection Team Lead
Care/of
10.2022 - 07.2024
Fulfillment Center Associate
Care/of
09.2020 - 10.2022
Sales Associate
DII
11.2015 - 02.2016
Cashier
The Five Spot Soul Food Restaurant
05.2011 - 02.2012
Administrative Assistant
Starlite Modeling Productions
08.2009 - 02.2010
Customer Service Representative
Domino's Pizza
11.2007 - 11.2008
Certificate - Healthcare Administration
Grace Institute