Hi, I’m
Shanice Greene
Brooklyn,NY
Summary
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry, and database administration. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks.
Overview
2
years of professional experience
Work History
UPS
Administrative Assistant
07.2023 - Current
Job overview
- Managed over 50 customer calls per day and provided exceptional customer service, assisting customers with their shipping experience
- Participated in taking store inventory counts according to guidelines and monitoring inventory for accuracy
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Maintained office calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
NYC Department of Consumer and Worker Protection
Mediation Intern
02.2023 - 06.2023
Job overview
- Analyzed, documented, researched, and resolved consumer complaints following laws, rules, and regulations enforced by DCWP
- Communicated and interacted with consumers and businesses on consumer-related concerns
- Maintained Agency database and provided reports as needed
- Provided timely follow-up and closure for each consumer complaint
The New Teacher Project
Workforce/Talent Aquisition Intern
07.2022 - 08.2022
Job overview
- Supported Workforce Associate with operations related to hiring and search close out to bring diverse, qualified candidates into the organization
- Audited and organized files to support onboarding and compensation teams
- Represented Workforce team in coordinating with candidates through the recruiting process
- Supported in generating and distributing employment verification and reference requests
The Synergos Institute
Human Resource Intern
04.2022 - 05.2022
Job overview
- Aided existing employees with self-service portals & any general questions
- Reviewed completed documents for missing or conflicting applicant information
- Assisted with posting jobs, screening resumes, and onboarding new hires
- Conducted presentations for new HR systems and operations to decide which one should be used moving forward
Education
CUNY John Jay College of Criminal JusticeNew York, NY
Bachelor of Arts from Criminology
05.2023
University Overview
- Certificate in Dispute Resolution
- Honors: Dean’s List (2021-2023)
Skills
- Microsoft Office Suite
- Knowledge of federal, state and local employment law
- Calendar Management
- Data Entry
Timeline
Administrative Assistant
UPS
07.2023 - Current
Mediation Intern
NYC Department of Consumer and Worker Protection
02.2023 - 06.2023
Workforce/Talent Aquisition Intern
The New Teacher Project
07.2022 - 08.2022
Human Resource Intern
The Synergos Institute
04.2022 - 05.2022
CUNY John Jay College of Criminal Justice
Bachelor of Arts from Criminology