Shanice Harton
Baton Rouge,LA
Summary
Dynamic management professional with extensive experience in strategic planning, team leadership, and operational management. Recognized for adaptability and reliability in addressing evolving business needs while driving organizational efficiency. Proven ability to streamline operations, reduce costs, and foster staff development through effective leadership and problem-solving skills. Seeking a full-time role that presents professional challenges and the opportunity to leverage strong interpersonal abilities and time management expertise.
Overview
5
5
years of professional experience
Work History
Supervisor/Manager
Rotolos Pizzeria
Baton Rouge, LA
03.2023 - Current
- Skilled at recommending add-ons and higher-value items to increase revenue while enhancing guest satisfaction.
- Prepares daily deposits and balances cash drawers with accuracy and accountability.
- Processes payments, count tills, and managed transactions
- Broad experience across front-of house and back-of-house roles, supporting smooth daily operations.
- Maintained a clean, organized and health-code-compliant work area; follows all food safety and hygiene standards.
- Ensured guests feels welcomed and valued; anticipates needs and delivers personalized service.
- Quickly identified issues in fast-paced environments and resolves them with minimal disruption to service.
- Provided exceptional customer service, enhancing overall guest experience.
- Trained and mentored team members, enhancing overall productivity and team cohesion.
- Developed training programs focused on best practices, increasing workforce competency and adherence to protocols.
Team Member
City Pork
Baton Rouge, LA
04.2021 - 03.2022
- Knowledgeable in proper grilling techniques, temperature control and safe food handling.
- Prepared fresh salads with attention on portioning, presentation and ingredient rotation for freshness.
- Tracked stock levels, rotated ingredients, and identified shortages to maintain efficient kitchen operations.
- Unloaded deliveries, checked invoices, organized stock and ensured proper storage of perishable and non perishable items.
- Experienced in saute techniques and timing to produce consistent, well executed dishes.
- Monitored inventory levels of ingredients, reducing waste through effective stock management practices.
- Prepared high-quality meals in a fast-paced kitchen environment, ensuring flavor and presentation standards.
- Demonstrated excellent problem-solving skills under pressure, resolving issues efficiently while maintaining composed demeanor throughout busy shifts.
- Collaborated with head chef to create dynamic menu items aimed at elevating customer dining experiences.
Education
High School -
Capital High School
Baton Rouge, LA01-2021
Skills
- Problem-solving
- Hospitality
- Phone etiquette
- Communication Skills
- Driven
- Upselling
- Complaint Handling
- Serving
- Bartending
- Adaptability and flexibility
- Decision-making
- Basic Math
- POS
- Employee onboarding
- Staff training and development
- Attention to detail
- Operations management
Timeline
Supervisor/Manager
Rotolos Pizzeria
03.2023 - Current
Team Member
City Pork
04.2021 - 03.2022
High School -
Capital High School