Summary
Overview
Work History
Education
Skills
Timeline
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Shanice Jackson

Endicott,NY

Summary

Compassionate Certified Nursing Assistant diligent about serving patient's medical and personal needs. Focused on delivering high-quality care to individuals from diverse backgrounds. Dedicated to protecting patient safety and promoting satisfaction with facility services. Kind and energetic professional with outstanding bedside manner and charting abilities.

Overview

7
7
years of professional experience

Work History

Certified Nursing Assistant

Good Shepherd Village at Endwell
Endicott, Washington
09.2021 - 06.2026
  • Provided customer service to residents and families, addressing needs and concerns effectively
  • Managed problems for clients and families, ensuring timely resolutions and support
  • Project planing for residential events and holidays
  • Executed active listening to understand and respond to clients' and families' needs
  • Conflict resolution
  • Demonstrated empathy towards clients and family members during interactions.

Certified Nursing Assistant

Vestal Park Rehabilitation and Nursing Center
Vestal, NY
07.2019 - 03.2021
  • High First contact resolution percentage
  • Maintain good customer satisfaction score
  • Good response turn around times
  • Overall exceptional customer service representative

Education

GED
Johnson City, NY

Skills

  • Documentation
  • Time management
  • Decision Making
  • Clear communication
  • Multichannel communication
  • Adaptable
  • Emotional intelligence
  • Patient

Timeline

Certified Nursing Assistant

Good Shepherd Village at Endwell
09.2021 - 06.2026

Certified Nursing Assistant

Vestal Park Rehabilitation and Nursing Center
07.2019 - 03.2021

GED
Shanice Jackson