SHANICE JOHNSON
Brooklyn,NY
Summary
Operations and customer experience professional with 10+ years of experience across retail and food service environments. Proven leader skilled in team supervision, training, and daily operations, with a strong focus on service quality, efficiency, and performance improvement. Adept at supporting high-volume operations, resolving customer concerns, and fostering positive team cultures that drive consistent results.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Server
Lillis Restaurant
Brooklyn, NY
03.2025 - 10.2025
- Elevated the guest experience by providing tailored service, anticipating needs, and delivering personalized recommendations to boost customer retention and satisfaction.
- Optimized service flow by managing orders with precision and collaborating closely with kitchen and front-of-house teams to deliver timely, quality service.
- Streamlined operations by maintaining a clean, organized dining area, improving table turnover without compromising service quality.
- Guided team dynamics during peak hours, ensuring smooth coordination to meet service goals and elevate team performance.
- Turned challenges into opportunities, resolving customer concerns with professionalism to foster repeat business and enhance brand loyalty.
- Refined attention to detail, ensuring every aspect of the dining experience aligned with the restaurant's premium service standards.
Shift Supervisor
Starbucks
Brooklyn, NY
02.2022 - 12.2024
- Facilitate seamless team collaboration by fostering open communication, cultivating a positive work culture, and ensuring alignment with the organization’s mission, vision, and core values.
- Collaborate with store management to lead structured interviews, assess candidate qualifications, and identify high-potential talent to drive business success.
- Analyze and interpret comprehensive data from decision center reports to uncover performance trends, address operational challenges, and implement targeted strategies to optimize store operations.
- Deliver hands-on mentorship and personalized training to baristas, fostering skill development and preparing them to excel in leadership roles such as trainers and shift supervisors, contributing to team growth and succession planning.
Shift Supervisor
Doughnut Plant
Long Island City, NY
05.2019 - 03.2020
- Boosted sales and customer engagement by recommending tailored coffee products and fostering meaningful interactions, leading to increased revenue per transaction.
- Delivered exceptional customer experiences by educating patrons on unique coffee and doughnut pairings, emphasizing quality and ingredient transparency to enhance satisfaction.
- Supervised daily store operations, including staff coordination, quality assurance, and cleanliness standards, ensuring a well-organized and customer-friendly environment.
- Onboarded, trained, and mentored new team members, equipping them with strong customer service skills and product expertise to elevate team performance and drive consistent sales growth.
Lead Barista
Cornell Tech Café
New York, NY
07.2017 - 04.2019
Food Service Worker
Fairway Market
Brooklyn, NY
01.2017 - 06.2017
Team Member
Buffalo Wild Wings
Brooklyn, NY
10.2015 - 10.2016
Barista
Jahbrew
Brooklyn, NY
01.2016 - 07.2016
Crew Member
Burger King
Brooklyn, NY
07.2015 - 08.2015
Education
High School Diploma -
Bedford Academy High School
06-2015
Skills
- Exceptional Customer Service
- Conflict Resolution
- Team collaboration
- Employee Training
- Employee Mentorship
- Inventory Management
- Quality Assurance
- Service Prioritization
- Safe food handling
Certification
Food Protection Certification - Oct 2022
Timeline
Server
Lillis Restaurant
03.2025 - 10.2025
Shift Supervisor
Starbucks
02.2022 - 12.2024
Shift Supervisor
Doughnut Plant
05.2019 - 03.2020
Lead Barista
Cornell Tech Café
07.2017 - 04.2019
Food Service Worker
Fairway Market
01.2017 - 06.2017
Barista
Jahbrew
01.2016 - 07.2016
Team Member
Buffalo Wild Wings
10.2015 - 10.2016
Crew Member
Burger King
07.2015 - 08.2015
High School Diploma -
Bedford Academy High School