Shanice King
Dalzell,SC
Summary
Creative Business Owner with exceptional background spent in the aromatherapy arena. Proven leader with engaging demeanor and success working in most demanding environments. Talented in training and mentoring successful teams.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Owner
HFS Candle Company
01.2018 - Current
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Delivered an exceptional level of service that led to repeat business and word-of-mouth referrals.
- Continuously researched and experimented with new materials, waxes, and fragrances to expand product range and stay ahead of industry trends.
- Expanded product offerings by incorporating specialty items such as scented oils or decorative accessories into the portfolio.
Customer Care Representative
Recruiting Solutions Inc
12.2020 - 09.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Responded proactively and positively to rapid change.
Technical Chat Advisor
Kelly Services
01.2019 - 01.2020
- Enhanced customer satisfaction by addressing and resolving inquiries in an efficient manner.
- Streamlined communication processes for improved issue resolution and increased customer loyalty.
- Managed multiple chat sessions simultaneously, ensuring prompt responses and timely resolutions.
- Assisted clients with product selection, providing knowledgeable advice and personalized recommendations.
- Collaborated with team members to share knowledge, insights, and best practices for exceptional chat support.
- Maintained up-to-date knowledge of company policies, procedures, products, and services for effective assistance.
Education
High School Diploma -
Lakewood High School
Sumter, SC12.2004
Vocational Certificate in Business Management - Business
University of Phoenix
Tempe, AZ11.2004
Skills
- Customer Relations
- Small business operations
- Relationship Building
- Verbal and written communication
- Business Management
- Client Service
Certification
- Licensed Property Manager
Timeline
Customer Care Representative
Recruiting Solutions Inc
12.2020 - 09.2021
Technical Chat Advisor
Kelly Services
01.2019 - 01.2020
Owner
HFS Candle Company
01.2018 - Current
High School Diploma -
Lakewood High School
Vocational Certificate in Business Management - Business
University of Phoenix