Shanice Longoria
San Benito,TX
Summary
Seeking Remote Customer Service Representative role with 8 years of experience in customer support and care. Proficient in managing high-volume applications, providing technical advice, and maintaining high customer satisfaction. Fluent in English and Spanish; adept at fostering strong relationships and delivering detailed, attentive service.
Overview
14
14
years of professional experience
2013
2013
years of post-secondary education
1
1
Certification
Work History
Customer Service Representative
Getinsured
Palo Alto, California
08.2024 - 03.2025
- Managed high call volume of 50 to 100 calls per day while maintaining professionalism, empathy, and attention to detail in each interaction.
- Enhanced customer satisfaction by addressing and resolving insurance-related inquiries and concerns.
- Completed customer applications and updated records to reflect current information.
Enrollment Specialist
ChartSpan
Greenville, SC
01.2024 - 06.2024
- Fostered collaborative partnerships with healthcare providers to ensure efficient patient enrollment coordination
- Provided comprehensive support to members, clarifying Medicare policies and assisting with the enrollment process
- Handled a large number of applications, ensuring meticulous accuracy and compliance with strict deadlines
Customer Care Advisor
Nelnet Student Loans Services
Lincoln, NE
01.2022 - 12.2023
- Provided comprehensive support and guidance to clients on student loan repayment options, effectively resolving inquiries and issues while maintaining high levels of customer satisfaction at Nelnet Student Loan Services
- Developed strong rapport with customers, fostering loyalty and repeat business.
- Delivered comprehensive product demonstrations during sales calls or virtual meetings.
Caregiver
Private Duty
Harlingen, Texas
03.2018 - 11.2021
- Provided companionship and mental stimulation to clients by engaging in conversation and reading, enhancing their cognitive engagement and emotional well-being
- Facilitated patient mobility and participation in rehabilitation and activities by providing safe wheelchair transportation
- Supported clients in self-care and medication management, while meticulously recording health information to ensure accurate medical documentation and a hygienic living space
Customer Service Representative
Teleperformance
05.2016 - 12.2017
- Provided expert technical guidance to clients, collaborating with account managers to reduce issue resolution times by 15%, enhancing client satisfaction and retention
- Efficiently handled 50-70 daily inbound customer inquiries, maintaining performance within the top 10% tier of support associates
- Resolved product and service concerns effectively, contributing to sales growth by achieving high customer satisfaction through proactive one-call resolution strategies
Key Holder Leader
R.IP. Novelties
Los Fresnos, Texas
05.2014 - 11.2014
- Enhanced customer satisfaction by delivering knowledgeable support and assistance, while guiding new team members through comprehensive training and mentorship
- Managed daily store operations, including accurate cash register reconciliations, secure deposit handling, and meticulous filing of daily paperwork during opening and closing routines
- Oversaw daily store operations while maintaining a professional demeanor under pressure and adapting quickly to changing priorities as necessary.
Cashier
Sears Roebuck
01.2011 - 11.2011
- Enhanced customer satisfaction and loyalty by providing attentive service, contributing to a 30% rise in repeat patronage
- Accurately balanced cash transactions and resolved discrepancies, while also mentoring three new cashiers on point-of-sale systems and customer service excellence
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
Education
Languages, English - Native, Spanish - Fluent
Texas State Technical College
Harlingen, TXGED - Emergency Medical Tech Certificate: Emergency Medical Technology
Texas State Technical College
Harlingen, TXSkills
- Report Preparation
- Complaint Resolution
- Technical Support
- Community Integration
- Sales Expertise
- Retail Materials Management
- Training Development Aptitude
- Payment Processing
- Custom Order Management
- Quality Assurance
- Exceptional communication
Certification
Emergency Medical Tech Certificate, Texas State Technical College, 07/12
Timeline
Customer Service Representative
Getinsured
08.2024 - 03.2025
Enrollment Specialist
ChartSpan
01.2024 - 06.2024
Customer Care Advisor
Nelnet Student Loans Services
01.2022 - 12.2023
Caregiver
Private Duty
03.2018 - 11.2021
Customer Service Representative
Teleperformance
05.2016 - 12.2017
Key Holder Leader
R.IP. Novelties
05.2014 - 11.2014
Cashier
Sears Roebuck
01.2011 - 11.2011
Languages, English - Native, Spanish - Fluent
Texas State Technical College
GED - Emergency Medical Tech Certificate: Emergency Medical Technology
Texas State Technical College
Similar Profiles
Kayla KarsKayla Kars
Account Support Specialist at GetInsuredAccount Support Specialist at GetInsured
Luka AllenLuka Allen
Customer Service Agent at GetInsuredCustomer Service Agent at GetInsured
Shemarrionna BuchananShemarrionna Buchanan
CSR at GetInsuredCSR at GetInsured
Maria Delfina Bee MangueMaria Delfina Bee Mangue
Health Insurance Advisor at GetInsuredHealth Insurance Advisor at GetInsured
Jacob MartinezJacob Martinez
QC/CWI at American Piping InspectionQC/CWI at American Piping Inspection