Shanice Perrin
Nashville,TN
Summary
Dynamic and results-driven professional with extensive experience as a Housekeeping Supervisor at The Joseph A Luxury Collection Hotel Nashville. Expert in cleaning techniques and guest relations, I excel in training and mentoring staff to enhance service quality, ensuring a customer-focused environment that boosts satisfaction and operational efficiency.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Housekeeping Supervisor
The Joseph A Luxury Collection Hotel Nashville
08.2022 - Current
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Worked with front desk to respond promptly to all guest requests.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Increased employee performance through effective supervision and training.
Claims Specialists
Infinity Behavioral Health
11.2020 - 07.2022
- Managed a high volume of claims effectively by prioritizing tasks and maintaining excellent organizational skills.
- Enhanced customer satisfaction with timely communication, empathy, and clear explanations of claim outcomes.
- Developed strong working relationships with external partners such as adjusters, legal counsel, and medical professionals to facilitate efficient claim resolution processes.
- Settled complex claims fairly by applying critical thinking, negotiation skills, and detailed knowledge of insurance policies.
Customer Service Supervisor
Advanced Call Center Technologies LLC
12.2017 - 11.2020
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Worked with front desk to respond promptly to all guest requests.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Increased employee performance through effective supervision and training.
Education
Maud McLeod High
Jamaica Skills
- Cleaning and sanitation
- Guest relations
- Customer service
- Task assignment
- Training and mentoring
- Staff training and development
- Department coordination
Certification
Forbes trained in hospitality.
Languages
English
Full Professional
References
Antonio Wildman
Housekeeping Manager
The Joseph A Luxury collection Hotel Nashville
📞 (615) 955-8316
Timeline
Housekeeping Supervisor
The Joseph A Luxury Collection Hotel Nashville
08.2022 - Current
Claims Specialists
Infinity Behavioral Health
11.2020 - 07.2022
Customer Service Supervisor
Advanced Call Center Technologies LLC
12.2017 - 11.2020
Maud McLeod High
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