Shanice Simon
Sisseton,SD
Summary
Proven to enhance customer satisfaction and boost sales at Dakota Sioux Casino & Hotel, I excel in multitasking and relationship management. Leveraging strong memory retention and exceptional customer service skills, I significantly contributed to a positive dining atmosphere and repeat business, demonstrating a results-driven approach with a professional demeanor.
Overview
10
10
years of professional experience
Work History
Wait Staff Member
Dakota Sioux Casino & Hotel
Watertown, SD
02.2022 - 08.2024
- Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
- Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
- Enhanced customer satisfaction by providing attentive service and efficiently addressing concerns.
- Collaborated with kitchen staff to ensure accurate order preparation and timely delivery of dishes to guests.
- Assisted in training new waitstaff members, fostering a team-oriented work environment.
- Set up dining room to promote welcoming environment and meet or exceed hospitality and service standards.
- Contributed to increased sales by upselling menu items and suggesting daily specials to guests.
- Minimized wait times by quickly seating guests during peak hours, improving overall customer experience.
- Accurately managed cash transactions while handling high-volume shifts, ensuring balanced registers at the end of each shift.
- Assisted in food preparation as directed while following instructions to meet specific dietary needs.
- Leveraged knowledge of table clearing techniques such as napkin folding and refilling condiments to reset table during and after dining service.
- Boosted restaurant reputation with exceptional attention to detail, prompt service, and a friendly demeanor.
- Received numerous positive reviews from customers on online platforms, contributing to an increase in repeat business for the restaurant.
- Explained menu items and preparation methods to provide high level of customer service and promote dining atmosphere.
- Established rapport with regular customers through personalized service and genuine interest in their dining experiences.
Cashier
Old Agency Cstore
Old Agency
03.2014 - 12.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Education
Tiospa Zina Tribal School
Old Agency 05.2013
Skills
- Strong multitasking
- Efficient organization
- Professional Appearance
- Cleanliness and hygiene
- Handling Complaints
- Food safety understanding
- Memory retention
- Supply Restocking
- Menu Memorization
- Cash Handling
- Exceptional customer service
- Relationship Management
Timeline
Wait Staff Member
Dakota Sioux Casino & Hotel
02.2022 - 08.2024
Cashier
Old Agency Cstore
03.2014 - 12.2019
Tiospa Zina Tribal School