Shanice Skipper
Humble,TX
Summary
Proven customer service expert with a track record of enhancing customer satisfaction. Excell in handling high-volume transactions and resolving customer complaints efficiently, showcase strong problem-solving and payment processing skills. Demonstrates reliability and exceptional patience, contributing to team success and exceeding customer service goals.
Overview
4
4
years of professional experience
Work History
Customer Service Cashier
Tj Maxx Dept Store
03.2024 - Current
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Met customer service goals and exceeded customer expectations.
Team Member
Whataburger Restaurants LLC
11.2021 - 03.2024
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Worked different stations to provide optimal coverage and meet production goals.
Customer Care Representative
Kidz Kouture Online Boutique
05.2020 - 11.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
Education
Associate of Applied Science - Diagnostic Medical Sonography
Lone Star College System
Spring, TX05.2026
High School Diploma -
Chester W. Nimitz High School
Houston, TX05.2024
Skills
- Customer Service
- Customer Satisfaction
- Reliability and punctuality
- Patience and composure
- Cash Handling
- Customer Complaint Resolution
- Cross-selling abilities
- Problem-Solving
- Microsoft Office
- POS Systems
Timeline
Customer Service Cashier
Tj Maxx Dept Store
03.2024 - Current
Team Member
Whataburger Restaurants LLC
11.2021 - 03.2024
Customer Care Representative
Kidz Kouture Online Boutique
05.2020 - 11.2021
Associate of Applied Science - Diagnostic Medical Sonography
Lone Star College System
High School Diploma -
Chester W. Nimitz High School
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