Shanice Thomas
Covington,GA
Summary
Dynamic administrative professional with expertise in customer service, data management, and program coordination. Recognized for implementing effective solutions to student inquiries and streamlining record-keeping processes, fostering a supportive environment for academic success.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Student Affairs Assistant
Athens Technical College
Athens, GA
01.2024 - Current
- Answered inquiries and directed students to appropriate resource persons for timely support.
- Receive telephone requests on the status of applicants' files and answer questions on requirements for the various programs of study.
- Manage and process information from BANNER online applications.
- Enter applicant data into the BANNER information system.
- Screen applications for processing (new, returning, and program changes) before entering decision codes.
- Prepared and mailed correspondences to applicants, ensuring clear communication of requirements and next steps.
- Organized and maintained student transcripts to facilitate efficient access and management of academic records.
- Differentiate between competitive and non-competitive program admission requirements.
- Applied effective problem-solving skills to address and resolve student inquiries.
- Directs and supervises clerical interns and/or work study students assigned to department.
- Assists with special event/recruitment planning and execution.
Front Desk Receptionist
Athens Technical College
Athens, GA
01.2022 - 01.2024
- Answer, screen and forward incoming phone calls.
- Assist in receiving incoming calls by providing appropriate information, taking messages, and transferring calls.
- Direct visitors to the appropriate person and office.
- Provide basic and accurate information in-person and via phone/email.
- Maintain tidy and presentable reception area, ensuring availability of necessary stationery and materials.
- Enter applicant data into the BANNER information system.
- Honored with Student Affairs 'We Care Award' due to commitment to providing excellent assistance to students.
HR Recruiter (Contract)
Lifecycle Network
Atlanta, GA
11.2021 - 05.2022
- Recruited and screened qualified potential employees.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Coordinated orientation schedules for new employees to ensure smooth onboarding.
- Set up orientations and initial training for new employees.
- Provided support to new hires during interviewing and hiring process, ensuring a positive experience.
- Responded to inquiries about benefits and opportunities for employees, maintained logs of client opportunities aligning qualified candidates.
- Assist with maintaining all related human resource records and employee files in CRM and Payroll systems.
- Prepare spreadsheets, memos, email marketing campaigns for HR Operations Director.
- Compiled and organized monthly, weekly, and daily logs using Microsoft Office Suite for operational tracking.
Healthcare Outreach Representative
DG Solutions
Conyers, GA
04.2018 - 01.2020
- Managed high volumes of inbound and outbound calls to educate patients on healthcare insurance options, enhancing access to coverage.
- Conducted health risk assessments and followed up with over 1,500 members weekly to ensure appropriate healthcare interventions.
- Initiated outreach to customers for prenatal care and preventive services to promote better health outcomes.
- Conducted new member calls of major healthcare coverage providers (i.e Anthem, Humana, Blue Cross).
- Experienced in patient audits from providers, lead team member for multiple DG Connections campaigns.
- Developed basic knowledge of HEDIS compliance to support healthcare quality improvements..
Education
Associate of Science - Health Information Management
Athens Technical College
Athens, Georgia05-2027
Nursing -
Clayton State University
Morrow, Georgia05-2015
High School Diploma -
Alcovy High School
Covington, Georgia05-2012
Skills
- Administrative Skills
- Data management
- Scheduling Appointments
- Customer Service
- Data management
- Program Coordination
- Regulatory Compliance
- Policy Development
- Patient outreach
- Data evaluation
- Attention to detail
- Time management
- Organized
- Multitasking
- Problem-Solving
- Analytical thinking
- Adaptability
- Interpersonal
- Empathic
- Patient
- Health literacy
- Administration management
- Analytical thinking
- Problem-solving
Certification
- Salesforce Certification - Athens Technical College - 2024
Administrative Assistant - Clayton State University - 2021
Accomplishments
- Inaugural We Care Award recipient - 2024
Timeline
Student Affairs Assistant
Athens Technical College
01.2024 - Current
Front Desk Receptionist
Athens Technical College
01.2022 - 01.2024
HR Recruiter (Contract)
Lifecycle Network
11.2021 - 05.2022
Healthcare Outreach Representative
DG Solutions
04.2018 - 01.2020
Associate of Science - Health Information Management
Athens Technical College
Nursing -
Clayton State University
High School Diploma -
Alcovy High School