Shanice Tolbert
Macon,GA
Overview
10
10
years of professional experience
1
1
Certification
Work History
Beauty Advisor
Sephora
02.2024 - Current
- Provide all customers the wow experience
- Give, teach, and sell to clients needing makeup, hair, skincare, or fragrance products
- Created memorable experiences by giving beauty services
- Performing a beauty focus, ultimate glam, and taught beauty lessons that helped clients feel their best
- Supply personalized beauty consultations by giving skin scans to achieve the right products dedicated to their needs
- Handled cash and credit card transactions
- Offered and succeeded in credit card applications
- Assisted in ops to move products received in shipment to the floor, stock shelves onstage, and backstage
- Participated in-store beauty events with peers
- Ensured the store is clean and disinfected by following proper hygiene procedures
County Social Worker
Riverside County
02.2023 - 08.2023
- Provided families and individuals with psycho-social support
- Offered educational and counseling services and referrals for other social services
- Assisted in clients developing and maintaining independent skills
- Worked closely with communities and health professionals
- Kept updated reports on client’s records, write reports, and discuss cases with supervisors
- Seek to resolve conflicts between clients’ interests in a socially responsible manner
- Advocated for clients all around needs
- Build relationships and intervened in crisis
- Hosted job fairs for individuals and communities seeking employment
Beauty Prestige Advisor/Led Cashier
Ulta Beauty
08.2022 - 11.2022
- Completed transactions, and returns, and handled cash transactions
- Performed open procedures and closing procedures that included inventory on cash and credit transactions
- Trained peers on cash wrap handling and customer experience
- Planned and Hosted beauty events in-store
- Offloaded products from truck, put away products that need to be put away on the sales floor and reorganized the sales floor of any displays that need to be put up, or taken down
- Restocked the sales floor of any items that need to be filled in
- Used an electronic device to locate products in and out of store, used this device to collect order pickups, or to make tickets and also to make a product salvage
- Verified the accuracy of confidential customer information entered and correct errors
- Made computer inquiries to retrieve information regarding returned products and print reports daily; maintained confidential financial records
- Maintained records for use in the development of workload and productivity statistics
Beauty Prestige Advisor
Ulta Beauty
08.2017 - 02.2018
- Completed transactions, and returns, and handled cash transactions
- Performed open procedures and closing procedures that included inventory on cash and credit transactions
- Trained peers on cash wrap handling and customer experience
- Planned and Hosted beauty events in-store
- Offloaded products from truck, put away products that need to be put away on the sales floor and reorganized the sales floor of any displays that need to be put up, or taken down
- Restocked the sales floor of any items that need to be filled in
- Used an electronic device to locate products in and out of store, used this device to collect order pickups, or to make tickets and also to make a product salvage
- Verified the accuracy of confidential customer information entered and correct errors
- Made computer inquiries to retrieve information regarding returned products and print reports daily; maintained confidential financial records
- Maintained records for use in the development of workload and productivity statistics
Daycare Assistant
Leech Family Daycare
03.2015 - 09.2017
- Sparked creativity and imagination by helping children discover new things each day
- Maintained a developmentally appropriate environment
- Led developmentally appropriate activities for ages 1-13 for cognitive and gross motor skill development
- Managed well over twenty kids
- Received visitors at the front desk by greeting, welcoming, directing and announcing them appropriately
- Answered, screened, and forwarded incoming phone calls
- Received and sorted daily mail
- Contributed to filling anecdotal records that pertained a child’s information, behavior assessments, and learning developments throughout the week
- Assisted in children transitioning into being fully toilet-trained
- Provided cultural diversity in center by incorporating child appropriate books and activities
- Maintained a hazardous free, clean, and safe environment
- Welcomed families to connect with their child’s needs in and out the center by providing additional fun activities
Shoe Specialist
Skechers Company
08.2015 - 08.2017
- Answered telephone and assisted callers by providing information on store hours and provided product knowledge, took messages, or routed calls to others
- Operated the cash register efficiently and accurately, and restocked products as well as conducted merchandise inventory
- Assisted the guests by referring them to sources of information
- Made computer inquiries to retrieve information to give to customer regarding store merchandise availability
- Trained new staff and reported progress to supervisor
- Attended store meetings and assisted the supervisor with various duties
- Assisted in ensuring appropriate inventory levels in various areas of the store
- Brought discrepancies to the attention of the supervisor regarding store exchanges and returns
- Conducted daily cash register reports
- Completed purchases with various forms of payment
- Increased purchase totals by recommending additional items
- Received 100% on district secret shop
- Listened to customer needs and preferences to provide accurate results
Education
Associate in Science - Psychology
Central Georgia Technical College
05.2024
Skills
Sales expertise
Retail background
Till counting
Customer consultation
Sales proficiency
Relationship building and management
Microsoft applications proficiency
Organization
Cash register operation
Organization and Time Management
Excellent Communication
Decision-Making
Attention to Detail
Written Communication
Certification
- Pediatric CPR Certified, 04/01/24
- Mandated Reporter, 01/01/23
Timeline
Beauty Advisor
Sephora
02.2024 - Current
County Social Worker
Riverside County
02.2023 - 08.2023
Beauty Prestige Advisor/Led Cashier
Ulta Beauty
08.2022 - 11.2022
Beauty Prestige Advisor
Ulta Beauty
08.2017 - 02.2018
Shoe Specialist
Skechers Company
08.2015 - 08.2017
Daycare Assistant
Leech Family Daycare
03.2015 - 09.2017
Associate in Science - Psychology
Central Georgia Technical College
- Pediatric CPR Certified, 04/01/24
- Mandated Reporter, 01/01/23