Shanice Wade
Winston Salem,NC
Summary
Outgoing professional with a background managing employees, issues and administrative tasks in fast-paced environments. A highly friendly professional promoting exemplary talents in customer service, policies and procedures' oversight and facility security measures.
Overview
5
5
years of professional experience
Work History
Occupancy Specialist
ARC Of North Carolina
07.2023 - Current
- Achieved timely lease renewals by proactively communicating with tenants about upcoming deadlines for 43 properties
- Managed resident disputes professionally, mediating conflicts as needed to maintain a harmonious community atmosphere.
- Stayed current with industry trends and regulatory changes by attending conferences, workshops, and training sessions related to affordable housing best practices.
- Provided support during audits, preparing necessary documentation and demonstrating adherence to relevant housing regulations.
Bridal Dress Sylist
David's Bridal
03.2023 - Current
- Developed strong relationships with clients, leading to increased repeat business and referrals.
- Contributed to a positive work environment by supporting team members and assisting with tasks as necessary.
- Maintained up-to-date knowledge of fashion trends and industry news, ensuring relevant styling suggestions for clients.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Provided excellent customer service by attentively listening to client needs and addressing concerns promptly.
Community Manager
Wellington Advisors
08.2022 - 07.2023
- Collaborated site foreman during interior renovations and and exterior construction.
- Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
- Resolved tenant issues quickly and increased tenant retention 70%.
- Planned and executed promotional activities to drive community engagement and introduce new ownership and management on property.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Followed up on delinquent tenants and coordinated collection procedures from tenants and Section 8.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
Property Manager
Capstone Multi-Family
04.2020 - 08.2022
- Navigate multiple software's for accurate data and resident communication
- Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes through Entrata software.
- Prepared specifications, solicited bids and approved subcontracts for building services.
- Developed and executed plan to achieve and maintain 95% or better rate of occupancy.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Delivered emergency 24-hour on-call service for tenants on building issues.
- Conduct the eviction process and follow policies in a timely manner and attend court hearing and appeals
Print Shop Manager
Bennett College
03.2019 - 03.2020
- Coordinated crucial sizable print requests with sensitivity to schedules
- Cooperated with clients to achieve customer service goals and surpass team objectives.
- Monitored daily cash discrepancies and inventory shrinkage
Education
Advance High School Diploma -
E.C.Glass High School
Lynchburg, VASkills
- Resident relations
- Communication abilities
- Fair Housing Regulations
- Eviction Procedures
- Application processing
- Affordable Housing Programs
Timeline
Occupancy Specialist
ARC Of North Carolina
07.2023 - Current
Bridal Dress Sylist
David's Bridal
03.2023 - Current
Community Manager
Wellington Advisors
08.2022 - 07.2023
Property Manager
Capstone Multi-Family
04.2020 - 08.2022
Print Shop Manager
Bennett College
03.2019 - 03.2020
Advance High School Diploma -
E.C.Glass High School
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