Shanice Williams
Houston,TX
Summary
Compassionate caregiver with hands-on experience in attending to patient needs in residential and hospital settings. Skilled in administering medication, managing schedules, and maintaining clean living environments for patients. Demonstrated ability to establish meaningful relationships with patients, ensuring comfort and enhancing quality of life. Previous work resulted in significant improvements in patient well-being and satisfaction.
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
Work History
Caregiver
Divine Home Health Care
Houston, Texas
05.2024 - Current
- Assisted elderly clients with activities of daily living such as bathing, dressing and grooming.
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
- Transported clients to doctor appointments and other errands using wheelchair accessible vehicles.
- Monitored vital signs including blood pressure, temperature and pulse rate.
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
- Administered prescribed medications on a timely basis following care plan instructions.
- Maintained accurate records of services provided, changes in client condition, medications administered and other pertinent information.
- Assisted with ambulation by providing support during transfers from bed to chair or wheelchair.
- Helped maintain the safety of the client's environment by removing hazards such as rugs or furniture that could cause falls.
- Participated in team meetings regarding client progress or concerns raised by family members.
- Provided emotional support for clients who were experiencing depression or anxiety due to their illness or disability.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Respected the rights of each individual client while maintaining confidentiality of all personal information.
- Followed care plan and directions to administer medications.
Customer Service Cashier
Kroger
Houston
01.2022 - 10.2023
- Greeted customers and provided friendly customer service.
- Operated cash registers to process payments for goods and services.
- Balanced cash drawers at the end of each shift.
- Resolved customer complaints in a professional manner.
- Assisted customers with locating merchandise within the store.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Informed customers about product pricing and answered questions regarding products and services available in the store.
- Prepared sales slips or sales contracts as needed to complete customer purchases.
- Provided information on company policies, warranties, guarantees, financing options and other related matters.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Organized items purchased by customers according to their type or size for easy retrieval during checkout.
- Verified that all coupons were valid prior to processing them into the system.
- Followed established loss prevention procedures when dealing with suspicious customers or activities.
- Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
- Provided excellent customer service by helping customers locate items they were looking for.
- Answered incoming phone calls from customers regarding product availability or store locations.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
Personal Care Attendant
United American Healthcare
Houston
01.2022 - 04.2023
- Assisted clients with daily personal hygiene and grooming, such as bathing, dressing, and oral care.
- Provided physical support to clients by transferring them in and out of wheelchairs or beds.
- Monitored vital signs such as temperature, pulse, respiration rate, blood pressure, and weight.
- Administered medications as prescribed by a physician or other healthcare professional.
- Observed changes in the client's condition and reported any changes to the supervisor and manager.
Customer Service
Walmart
Houston, TX
05.2021 - 12.2022
- Answered customer inquiries over the phone and through email.
- Provided customers with product information and resolved their issues in a timely manner.
- Processed orders and tracked shipments to ensure accurate delivery of merchandise.
- Resolved customer complaints regarding services or products in a professional manner.
- Maintained an organized filing system for customer records and service requests.
- Monitored customer feedback to identify areas of improvement in services or products offered by the company.
- Handled cash transactions accurately according to established policies and procedures.
- Participated in team meetings discussing ideas on how to better serve our customers' needs.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Warmly greeted customers by employing positive telephone etiquette and asking well-rounded questions to identify issues.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Team Leader
McDonald's
Houston, Texas
01.2018 - 09.2019
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
- Developed strategies for problem solving and conflict resolution among team members.
- Conducted regular performance reviews to assess individual team member progress.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Maintained daily inventory to facilitate successful material distribution.
Education
Certificate - Medical Assistant
Chcp
Houston, TX09-2025
High School Diploma -
Klein Cain
Houston, TX08-2022
Skills
- Medication coordination
- Incident Reporting
- Chronic Disease Management
- Mobility Assistance
- Meal Preparation
- Basic Housekeeping
- HIPAA Compliance
- Flexible Schedule
- Records Management
- Verbal and written communication skills
- Empathetic listening
- Dependable and Responsible
- Compassionate communication
- Time Management
- Complaint Handling
- Payment management
- Email management
- Call Control
- Inventory assistance
- Client Engagement
- Troubleshooting
- Online chat and email
- Queue management
- Team training and development
- Call center experience
- Live chat support
- Team Collaboration
- Shipment Tracking
- Compassionate client care
- Patient Companionship
- Special Needs Care
- Disability Support
- Elderly Care
Timeline
Caregiver
Divine Home Health Care
05.2024 - Current
Customer Service Cashier
Kroger
01.2022 - 10.2023
Personal Care Attendant
United American Healthcare
01.2022 - 04.2023
Customer Service
Walmart
05.2021 - 12.2022
Team Leader
McDonald's
01.2018 - 09.2019
Certificate - Medical Assistant
Chcp
High School Diploma -
Klein Cain