Shanice Williams-Chandler
Troy,NY
Overview
10
10
years of professional experience
Work History
Relationship Banker
Bank of America
01.2019 - Current
- Build and maintain financial relationships, offering advice & educate clients about personal or business finances
- Keep broad knowledge of products, rates, technology, and terminology
- Create new savings, and deposit accounts for clients
- Process cash capable transactions, and balance daily.
Healthcare Organizational Operations Administrator
PCG/Department of Health
01.2017 - 01.2019
- Provided administrative assistance to management level staff within the Department of Health
- Scheduled meetings and coordinated conference calls, timely distribution and flow of mail
- Provided follow-up as appropriate for Certification, Administrative, Fraud, Waste and Abuse, Workers’ Compensation and Utilization Review units.
MLTC Support Representative
Fidelis Care of NY
01.2016 - 01.2017
- Demonstrated flexibility and willingness to learn new processes & ever changing procedures
- Kept consumer records confidential and on a need-to-know basis with peers
- Answered inquiries from health care consumers regarding finances owed or durable medical equipment provided
- Processed medical faxes timely as well as be aware of care teams and interdepartmental deadlines.
Research Administrator
Maximus
01.2015 - 01.2016
- Read and interpreted data elements on all applicable MAXIMUS, Project, and State systems
- Documented and responded to all inquiries consistent with confidentiality and privacy policies
- Handled escalated verification document tasks that required additional analysis
- Processed return mail using information from the envelope and Marketplace account
- Adhered to hourly production and quality metrics.
Timeline
Relationship Banker
Bank of America
01.2019 - Current
Healthcare Organizational Operations Administrator
PCG/Department of Health
01.2017 - 01.2019
MLTC Support Representative
Fidelis Care of NY
01.2016 - 01.2017
Research Administrator
Maximus
01.2015 - 01.2016