Shaniece Jamison
West Columbia,SC
Summary
At Walmart, I spearheaded initiatives that significantly enhanced digital shopping experiences, mastering e-commerce strategy and customer relations. My leadership in order fulfillment and quality control measurably boosted customer satisfaction. By mentoring teams and leveraging data for personalized upselling, I drove substantial growth in e-commerce operations, showcasing my attention to detail and decision-making prowess.
Overview
5
5
years of professional experience
Work History
Digital Shopper
Walmart
West Columbia, SC
11.2019 - Current
- Enhanced customer satisfaction by efficiently addressing and resolving digital shopping inquiries.
- Managed inventory and order fulfillment, ensuring accurate shipment of products in a timely manner.
- Tracked substitutions and informed customers of changes.
- Analyzed customer behavior data to create personalized recommendations, leading to more effective upselling and cross-selling opportunities.
- Coached and mentored junior team members in best practices for e-commerce operations, fostering a collaborative work environment conducive to growth and development.
- Implemented rigorous quality control measures for all products listed on the platform, ensuring customers received high-quality items consistent with their expectations.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
Education
High School Diploma - English Education
Airport High School
West Columbia, SC06.2016
Skills
- Order Fulfillment
- E-commerce strategy
- Promotional planning
- Shipping logistics
- Customer Service
- Customer Relations
- Online merchandising
- Heavy Lifting
- Attention to Detail
- Decision-Making
- Online Order Processing
- Verifying Order Accuracy
Timeline
Digital Shopper
Walmart
11.2019 - Current
High School Diploma - English Education
Airport High School