Shaniece Thompson
Burnsville,MN
Summary
Personable professional with exemplary customer service skills. Knowledgeable in tackling issues and concerns with poise. Well-organized Human Resources professional bringing 3 years of superior performance in fast-paced HR environments. Communicative and decisive with focus on improving and retaining quality in HR administration, payroll and recruiting. Seasoned Driver with safe driving record and positive attitude. Highly effective and skilled at determining best routes.
Overview
21
21
years of professional experience
Work History
Driver
Shipt
Minneapolis, MN
11.2023 - Current
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
HR Assistant
Highroad Logistics
09.2019 - 04.2024
- Payroll, Scheduling, Station manager, Dispatch drivers for Amazon, Recruiting, Delivery routes
Operations Manager
Fuddruckers
12.2015 - 05.2019
- Assistant manager, Count draws make schedule, bartend, bakery, cook, cashier...etc
Serving Food Preparation Worker
White Castle
09.2015 - 05.2016
- Cook, cashier, clean
Trainer
Dairy Queen
03.2014 - 09.2015
- Cashier, and cook
Warehouse Associate
shopjimmy.com
01.2010 - 04.2014
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
Customer Service Representative
iQOR
07.2006 - 03.2009
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled escalated calls professionally while maintaining composure under pressure from distressed or dissatisfied customers.
- Built strong relationships with clients through genuine empathy, active listening, and clear communication skills.
- Managed a high volume of calls efficiently by organizing workload effectively and multitasking when necessary.
- Maintained high call quality standards by adhering to company protocols and guidelines for efficient service delivery.
Food Preparation and Serving Related Worker, All Other
JAMBA JUICE
04.2003 - 07.2006
- Worked fast to complete tasks and meet daily deadlines.
- Cleaned and straightened work areas to maximize productivity and safety.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Restocked items on shelves and bins to keep inventory available.
- Consistently met deadlines under pressure while maintaining high-quality work output in a fast-paced environment.
Education
High School Diploma -
Cooper High School
06.2007
Skills
- Time Management
- Scheduling
- Customer Service
- Transportation
- Human Resource
- Dispatcher
- Management
- Effective Multitasking
- Telephone Etiquette
- Timesheet Management
- Recruiting
References
- 651-335-0896, Worked with me, Brian Lalor
- 612-203-8947 Mentored me, De'Quae Rich Sr
Timeline
Driver
Shipt
11.2023 - Current
HR Assistant
Highroad Logistics
09.2019 - 04.2024
Operations Manager
Fuddruckers
12.2015 - 05.2019
Serving Food Preparation Worker
White Castle
09.2015 - 05.2016
Trainer
Dairy Queen
03.2014 - 09.2015
Warehouse Associate
shopjimmy.com
01.2010 - 04.2014
Customer Service Representative
iQOR
07.2006 - 03.2009
Food Preparation and Serving Related Worker, All Other
JAMBA JUICE
04.2003 - 07.2006
High School Diploma -
Cooper High School