Shanieka Johnson
Rex,GA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Dietary Aide
Jonesboro Nursing And Rehabilitation Center
11.2023 - Current
- Improved patient satisfaction by providing high-quality meals tailored to their dietary needs and preferences.
- Assisted in the preparation of nutritious meals for patients with various medical conditions and dietary restrictions.
- Enhanced kitchen efficiency by maintaining a clean and organized workspace, ensuring timely meal production and delivery.
- Collaborated with healthcare professionals to develop individualized meal plans based on patient needs, resulting in better health outcomes.
Fulfillment Associate
Macy's Fulfillment Center
10.2022 - 11.2022
- Received and reviewed new orders, located requested merchandise, and promptly initiated processing.
- Followed procedures at all times for personal and team safety.
- Conducted rigorous quality checks on all outgoing orders through barcode scanning
and double verification; reduced order errors by 40% and improved overall order
fulfillment time by 25% - Optimized order fulfillment process by implementing pick-to-light and RF picking
systems that reduced processing time by 40%
Cashier
Home Depot
09.2020 - 09.2022
- Conducted daily cash and credit card transactions for 50+ customers with 100% accuracy; balanced cash drawer to within 0.05% of total sales
- Led weekly meetings with key stakeholders to identify pain points in customer experience journey; implemented new chatbots feature that reduced wait time by 50% and increased customer satisfaction score by 15
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
Sales Associate
Kohls
10.2019 - 12.2019
- Solved customer challenges by offering relevant products and services.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
- Conducted return policy training for team of 12 sales associates, reducing
erroneous returns by 40% and improving overall store revenue by 15%.
- Expanded store's product line by sourcing 15+ unique products; increased cross-
selling opportunities by 30% and revenue by 25%.
Pantry Worker
Sullivan Steak House
10.2018 - 09.2019
- Stocked and rotated food items according to expiration dates.
- Seasoned and cooked food according to recipes or personal judgment and experience.
- Sanitized pots, pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies.
- Pushed, pulled and transported large loads and objects.
- Collaborated with servers and kitchen staff to ensure food was delivered promptly to
customers during peak hours, reducing wait times by 25%
Dietary Aide
Forwood Manor
06.2017 - 08.2018
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Assisted in maintaining dry storage areas and handling unpacking, dating, and rotating of food and non-food supplies as directed.
- Delivered nourishment and supplements to nurse station for distribution to specific residents.
- Prepared custom menus for 50+ events ranging from weddings to corporate
meetings; tailored each menu according to dietary guidelines, food sensitivities, and
allergens resulting in 95% customer satisfaction rate
Education
High School Diploma -
Brandywine High School
Wilmington, DE06.2016
Skills
- Excellent Communication
- Critical thinking
- Shipping and Receiving
- Stocking and Replenishing
- Money Handling
- Food Service Team Development
- Customer Complaint Resolution
- Customer Service
- OSHA Compliance
Certification
- employee of the month , sulluvan steakhouse
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Dietary Aide
Jonesboro Nursing And Rehabilitation Center
11.2023 - Current
Fulfillment Associate
Macy's Fulfillment Center
10.2022 - 11.2022
Cashier
Home Depot
09.2020 - 09.2022
Sales Associate
Kohls
10.2019 - 12.2019
Pantry Worker
Sullivan Steak House
10.2018 - 09.2019
Dietary Aide
Forwood Manor
06.2017 - 08.2018
High School Diploma -
Brandywine High School
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