Shanika Clark
Meridian,MS
Summary
Dedicated customer service/self pay representative with over 10 years of success in resolving customer concerns and inquiries. Skilled at accurately documenting call details, preparing reports and arranging service. Well-versed in providing helpful answers and relevant information to retain patients and customers.
Quickly and effectively understands, documents and resolves customer concerns, driving satisfaction while meeting demanding business objectives. I also learn fast and work hard.
Overview
18
18
years of professional experience
Work History
Customer Service/Self Pay Representative
Rush Health Systems
Meridian , MS
07.2009 - 02.2021
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Documented conversations with customers to track requests, problems and solutions.
- Evaluated customer account information to assess current issues and determine potential solutions.
- Add and remove accounts from collections.
- Took payments and refund request.
- Worked itemized billing for attorneys.
- Worked Medicare and Medicaid logs for the accountant team.
- Communicate and worked with the collection agency pertaining a patients bill.
- Mailed out ub04 forms and claims 1500s.
Lead Cashier
Hostess Brands Inc.
Meridian , MS
10.2006 - 10.2012
- Inventoried stock and placed new orders to keep supplies within optimal levels for expected demands.
- Made change on cash register, handling payments by cash, credit, debit and personal checks.
- Maintained work area in clean and neat manner.
- Maintained up to date knowledge of policies and procedures.
Stock Supervisor
Gap Inc.
Meridian , MS
11.2002 - 08.2006
- Assisted with planning and executing stock management activities to boost sales.
- Supervised day-to-day stockroom operations to maintain organized flow of merchandise to sales floor.
- Maintained accurate inventory accounts through good recordkeeping practices and regular counts.
- Oversaw work of stock employees processing incoming deliveries and replenishing sales floor.
- Cashiering
- Markdowns and Marketing
- Key holder
- Organized weekly sales reports.
Education
High School Diploma -
Meridian High School
Meridian, MS05.2001
CNA -
East Central Community College
Decatur, MS01.2008
Pharmacy Technology
Meridian Community College
Meridian, MS05.2014
Medical Billing Program -
Meridian Community College
Meridian, MS05.2017
Advance Billing
Meridian Community College
Meridian, MS05.2018
Skills
- Adaptive team player
- Excellent communication skills
- Billing
- Medical terminology
- Insurance
- Bad debt
- Excel
- Microsoft
- Telephone skills
- Marketing
- Computers
- Cash handling
- Fax machine, printer, scanner, copier and adding machine
Timeline
Customer Service/Self Pay Representative
Rush Health Systems
07.2009 - 02.2021
Lead Cashier
Hostess Brands Inc.
10.2006 - 10.2012
Stock Supervisor
Gap Inc.
11.2002 - 08.2006
High School Diploma -
Meridian High School
CNA -
East Central Community College
Pharmacy Technology
Meridian Community College
Medical Billing Program -
Meridian Community College
Advance Billing
Meridian Community College