Shanika Dixon
Roswell,GA
Summary
Dedicated professional known for strong customer service and interpersonal relations skills. Extensive experience in managing patient inquiries and resolving concerns, contributing to improved patient satisfaction and operational success.
Overview
14
14
years of professional experience
Work History
Front Office Specialist
Wellstar Healthcare
10.2023 - Current
- Managed patient check-in processes, ensuring accurate data entry and compliance with health regulations.
- Coordinated appointment scheduling to optimize provider availability and enhance patient flow efficiency.
- Assisted in insurance verification, facilitating timely processing of claims and reducing patient wait times.
- Responded to patient inquiries, providing exceptional customer service and resolving issues promptly.
- Trained new front office staff on procedures, enhancing team performance and operational consistency.
Front Desk Manager
Petwell Veterinary Healthcare
10.2019 - 09.2023
- Directed front desk operations, ensuring seamless patient check-in and appointment scheduling.
- Trained and mentored staff on customer service protocols and clinic procedures.
- Implemented inventory management systems for efficient supply ordering and tracking.
- Enhanced client communication through timely follow-ups and feedback collection.
- Resolved client concerns promptly, fostering positive relationships and trust with pet owners.
Patient Care Technician
Childrens Healthcare at Scottish Rite
01.2013 - 10.2019
- Assisted in monitoring patient vital signs and reporting changes to nursing staff.
- Provided compassionate support to pediatric patients and families during treatments and procedures.
- Collaborated with healthcare team to ensure seamless patient care and efficient workflow.
- Educated patients on post-treatment care instructions, improving adherence to recovery plans.
Education
High School Diploma -
El Cajon Valley
El Cajon, CA06.1998
Skills
- Patient care
- Customer service expertise
- Exceptional communication
- File organization
- Medical terminology
- Appointment scheduling
- Patient relations
- Interpersonal relations
Timeline
Front Office Specialist
Wellstar Healthcare
10.2023 - Current
Front Desk Manager
Petwell Veterinary Healthcare
10.2019 - 09.2023
Patient Care Technician
Childrens Healthcare at Scottish Rite
01.2013 - 10.2019
High School Diploma -
El Cajon Valley