Summary
Overview
Work History
Education
Skills
Accomplishments
Extracurricular Activities
Volunteer Experience
Languages
Certification
References
Timeline
Generic

Shanika Douse

East Windsor

Summary

My aim is to use my skills to accomplish organizational goals while gaining job experience in the field. My desire is to become a registered nurse. I am a persuasive professional with expertise in outbound cold calling. I approach every call with a fresh mindset and tenacity to reach even the toughest customers with proven expertise in achieving sales goals. Results-driven Sales Telemarketer known for high productivity and efficient task completion. Specialize in persuasive communication, customer relationship management, and conflict resolution. Excel at active listening, empathy, and adaptability which enhance performance in engaging with diverse client bases and navigating complex sales environments.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Home Health Aide

Angel Touch Home Care Provider
East Windsor
09.2022 - 03.2025
  • Assisted clients with proper exercises and rehabilitation.
  • Helped patients move in and out of beds, wheelchairs or automobiles and with dressing and grooming.
  • Documented care provided and submitted notes to supervisor.
  • Recorded daily notes about client conditions, treatments provided and progress made.
  • Aided with mobility and independence for disabled individuals and continually monitored safety.
  • Maintained confidentiality of patient information at all times as per HIPAA regulations.
  • Changed bed linens and maintained a clean living environment for the client's safety.
  • Prepared meals and snacks according to prescribed diets.
  • Helped client with medication self-administration.
  • Recognized emergency situations and implemented appropriate procedures.
  • Monitored vital signs such as temperature, pulse rate, blood pressure .
  • Accompanied clients to doctors' offices and on other trips outside home, providing transportation, assistance and companionship.
  • Cared for patients by washing and ironing laundry, cleaning or assisting with personal care.
  • Provided entertainment and companionship through conversation, reading, and board games.

Telemarketer

US Business Funding
Kingston
01.2022 - 08.2022
  • Followed up on sales leads through outbound calling.
  • Achieved established sales targets by generating new customer accounts.
  • Networked to build client base and promote products to new and existing clients.
  • Assisted in developing new business prospects by following up on leads generated from various sources.
  • Initiated outbound calls to prospective clients using scripts.
  • Consistently met daily, weekly, monthly call quotas set forth by management team.
  • Participated in weekly team meetings to discuss strategies for improving call performance metrics.
  • Presented products and services to customers according to their individual requirements.

Virtual Assistant

Virtual assistant online Fiverr
10.2018 - 01.2022
  • Proofread documents for accuracy prior to final submission to clients.
  • Performed data entry tasks, ensuring high levels of accuracy and efficiency.
  • Prepared and edited documents, including reports, presentations, and spreadsheets.
  • Conducted online research for projects, compiling relevant data and summarizing findings.
  • Transcribed audio recordings into written format according to specified guidelines.

Teaching Assistant

University of the West Indies
Mona
09.2019 - 12.2019
  • Led discussion sections, tutorials and laboratory sections under teacher direction.
  • Facilitated group discussions among students to encourage critical thinking skills.
  • Graded assignments and tests and documented results into filing systems.

Summer Work and Travel

McDonald's
Branson West
05.2019 - 09.2019
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Operated equipment and machinery according to safety guidelines.
  • Worked effectively in team environments to make the workplace more productive.
  • Completed day-to-day duties accurately and efficiently.

Summer Work and Travel

Silver Dollar City
Branson West
05.2019 - 09.2019
  • Operated attraction equipment precisely to concur with operational procedures.
  • Maintained cleanliness of rides and surrounding area.
  • Provided physical assistance to visitors getting onto and off of rides.
  • Monitored guest behaviour while riding attractions.
  • Ensured safety of guests by enforcing ride and park policies.
  • Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences.
  • Remained up to date on emergency practices and procedures to guide patrons to safety if necessary.
  • Participated in regular safety drills and training sessions to enhance emergency preparedness.
  • Adhered to all safety regulations while operating the rides at all times.
  • De-boarded passengers for safety to repair attraction equipment for optimal operation.
  • Welcomed, greeted and interacted with members and guests and verified proper equipment operation.
  • Ensured safe operation of amusement park rides, adhering to strict safety protocols.

National Youth Service Placement

Office of the Commissioner of Police
08.2016
  • Organized physical file cabinets by rearranging contents accordingly.
  • Located missing records by searching files or contacting individuals assigned to records.
  • Input data into computer systems to support document and information retrieval.
  • Scanned or read incoming materials to determine classification or filing.
  • Managed and organized physical and digital filing systems for easy access and retrieval.

Camp Counsellor

EduTech Summer Camp
07.2015
  • Developed and maintained relationships with parents and guardians, providing updates and addressing concerns.
  • Engaged children in arts and crafts, singing, sports activities, games and field trips while maintaining safe environment.
  • Helped participants enjoy activities while ensuring adherence to protocol.
  • Provided positive and authoritative approach to guiding behavior by using age-appropriate limits and choices.
  • Promoted fun, safe and inclusive environment by monitoring activity of campers to identify and address behavioral issues.

Education

Associate of Science - Public Health

Mercer County Community College
East Windsor, NJ
12-2025

Bachelor of Science - Chemistry and management

University of The West Indies
Kingston Jamaica
01-2021

High School Diploma -

Immaculate Conception High School
Kingston, Jamaica
06-2016

Primary School Certificate -

St. Jude's Primary School
Kingston, Jamaica
06-2009

Educational Certificate -

Waltham Park Educational Center
Kingston, Jamaica
06-2003

Skills

  • Microsoft Office
  • Patient care
  • Medical terminology
  • Data analysis
  • Time management
  • Team collaboration
  • Critical thinking
  • Dietary requirements and nutrition
  • Meal preparation
  • Compassionate client care
  • Home care aide (HCA)
  • Alzheimer's care
  • Bedside care
  • Hygiene maintenance
  • Feeding assistance
  • Certified in CPR/AED
  • High-Performance Liquid Chromatographs (HPLC)
  • Transcription
  • Data Entry
  • Online Research
  • NJ Driver's license
  • Geriatric care
  • Home health aide
  • Medication management
  • Effective communication
  • Phone etiquette
  • Schedule appointments
  • Customer targeting
  • Negotiation skills
  • Order taking
  • Inbound calls
  • Computer literacy
  • Script reading
  • Active listening
  • Script use
  • Outbound calling
  • Call scheduling

Accomplishments

English Language, English Literature, Mathematics, Additional Mathematics, Spanish, Information Technology, Biology, Chemistry, Physics, 2009-2011, Chemistry, Pure Mathematics, Biology, Caribbean Studies, Communication Studies, Chemistry, Biology, Pure Mathematics, Natural Sciences

Extracurricular Activities

Girl Guides (President), Sixth Form Association, Football, Inter-school Christian Fellowship, Baking Club, UWI-LEADS (UWI- Leaders Engaged, Activated, Dedicated and ready to Serve), UWI Chemical Society

Volunteer Experience

  • Emmanuel Gospel Hall's Vacation Bible School, 08/2014
  • St. Jude's Primary, 7 years

Languages

English
Professional
Spanish
Limited

Certification

  • Home health aid license

References

References available upon request.

Timeline

Home Health Aide

Angel Touch Home Care Provider
09.2022 - 03.2025

Telemarketer

US Business Funding
01.2022 - 08.2022

Teaching Assistant

University of the West Indies
09.2019 - 12.2019

Summer Work and Travel

McDonald's
05.2019 - 09.2019

Summer Work and Travel

Silver Dollar City
05.2019 - 09.2019

Virtual Assistant

Virtual assistant online Fiverr
10.2018 - 01.2022

National Youth Service Placement

Office of the Commissioner of Police
08.2016

Camp Counsellor

EduTech Summer Camp
07.2015

Associate of Science - Public Health

Mercer County Community College

Bachelor of Science - Chemistry and management

University of The West Indies

High School Diploma -

Immaculate Conception High School

Primary School Certificate -

St. Jude's Primary School

Educational Certificate -

Waltham Park Educational Center

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Shanika Douse