Shanika Lennon
Essex,MD
Summary
Dynamic professional with a proven track record at FedEx, excelling in customer service and attention to detail. Recognized for optimizing delivery routes and enhancing customer satisfaction. Strong problem-solving skills complemented by the ability to work independently, ensuring compliance with safety standards and operational efficiency.
Overview
22
22
years of professional experience
Work History
Courier
FedEx
Rosedale, MD
06.2020 - Current
- Delivered packages efficiently while adhering to strict timelines and route optimization.
- Maintained accurate records of deliveries, ensuring compliance with company protocols.
- Operated delivery vehicles safely, adhering to traffic regulations and safety standards.
- Assisted in training new team members on delivery procedures and safety practices.
- Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
Lead Food Service Worker /Dietary Clerk
Sheppard Pratt Hospital
Ellicott City, MD
09.2016 - 07.2020
- Supervised daily food service operations to ensure compliance with health and safety standards.
- Trained and mentored staff on food preparation techniques and service protocols.
- Coordinated inventory management to optimize supply levels and minimize waste.
- Developed menus in collaboration with dietitians to meet patient dietary needs.
- Managed patient meal orders, ensuring dietary needs met for diverse populations.
Valet Cashier
Towne Park
Hanover, MD
02.2016 - 01.2018
- Processed payments efficiently using point-of-sale systems, ensuring accurate transactions for all customers.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Coordinated vehicle retrieval and drop-off operations, optimizing workflow during peak hours.
- Trained new staff on cash handling procedures and customer interaction protocols to enhance team performance.
Manager
McDonald's
Baltimore, MD
05.2004 - 09.2016
- Oversaw daily operations, ensuring compliance with food safety and quality standards.
- Trained and mentored staff, enhancing team performance and service delivery.
- Implemented process improvements, optimizing workflow efficiency in high-volume environments.
- Managed inventory levels, reducing waste through effective stock control measures.
- Maintained professional, organized, and safe environment for employees and patrons.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
Education
GED -
BCCC/NOVA
Baltimore, MDNo Degree -
Stein Academy
Pikesville, MDSkills
- Working independently
- Attention to detail
- Problem-solving
- Customer service
- Time management
- Package handling
- Clean driving record
- Written communication
- Dispatch
- Multitasking Abilities
- Excellent communication
Timeline
Courier
FedEx
06.2020 - Current
Lead Food Service Worker /Dietary Clerk
Sheppard Pratt Hospital
09.2016 - 07.2020
Valet Cashier
Towne Park
02.2016 - 01.2018
Manager
McDonald's
05.2004 - 09.2016
GED -
BCCC/NOVA
No Degree -
Stein Academy