Shanika McMurtry
Jackson
Summary
Dedicated Medical Assistant with experience at Practical Health, skilled in patient care and medical records management. Proven ability to enhance patient satisfaction through compassionate communication and efficient appointment scheduling. Proficient in EMR systems and committed to maintaining HIPAA compliance, ensuring a safe and organized clinical environment.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Medical Assistant
Practical Health
03.2025 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
Call Center Representative
Mississippi Rehabilitation Services
10.2023 - 02.2024
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Education
No Degree - Medical Assistant
Delta Technical College
Ridgeland, MS05-2025
High School Diploma -
Canton Public High School
Canton, MS05-2010
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- Medical terminology
- Vital sign monitoring
- Vital signs monitoring
- EMR / EHR
- Clinical documentation
- Phlebotomy
- Electronic health records
- Electronic medical records
- CPR
- Immunization administration
- Phlebotomy techniques
- Specimens collection and processing
- Patient assessments
- Compassionate
- Laboratory specimen collection
- Medical procedures
- Professionalism and ethics
- Insurance verification
- Maintaining confidentiality
- Appointment setting
- Compassionate caregiver
- Sterilization techniques
- Trustworthy companion
- Medical office administration
- First aid
Certification
- CPR/AED Certification
Languages
English
Native or Bilingual
Timeline
Medical Assistant
Practical Health
03.2025 - Current
Call Center Representative
Mississippi Rehabilitation Services
10.2023 - 02.2024
No Degree - Medical Assistant
Delta Technical College
High School Diploma -
Canton Public High School
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