Shanika Robinson
Sumter,SC
Summary
Quality-focused Data Entry Clerk experienced in data processing, coding and transcription. Skilled at entering data quickly with strong attention to detail and accuracy. Team player with outstanding communication skills and flexibility in working with others.
Overview
13
13
years of professional experience
Work History
Data Entry Clerk
Five Star Call Center
, Remote
01.2022 - Current
- Verified accuracy and completeness of data entry into the database system.
- Collaborated with other departments to resolve issues regarding incorrect data entries.
- Organized files according to established procedures for easy retrieval later on.
- Prepared summaries of daily work completed for review by supervisors.
- Performed data entry from paper documents, emails, and other sources into computer systems.
- Created spreadsheets to track data entries.
- Maintained confidentiality of sensitive information entered into the system.
- Updated existing records with new or revised information as needed.
Healthcare Customer Service Representative
Alorica
, Remote
10.2020 - Current
- Worked collaboratively with other departments such as billing, coding, clinical documentation improvement specialists when necessary.
- Processed paperwork related to medical claims processing including authorizations, referrals, pre-certifications.
- Responded promptly to emails, voicemails, and faxes from customers seeking assistance or advice.
- Maintained client confidentiality according to HIPAA regulations at all times.
- Collected payments from patients and entered them into the billing system accurately.
- Provided excellent customer service by responding to inquiries in a timely and professional manner.
- Verified patient demographic information in order to ensure accuracy of data entry.
- Scheduled appointments for patients using the electronic health records system.
- Assisted in checking patient's insurance eligibility prior to their appointment.
Claims Representative
Endurance Warranty
, Remote
02.2014 - 10.2020
- Analyzed trends in claim denials or delays to identify areas for improvement within the organization.
- Resolved complex discrepancies in policyholder files to facilitate accurate claim processing.
- Reviewed and verified claim information to ensure accuracy of data and compliance with established policies.
- Ensured timely submission of required documentation from claimants prior to approval of payment.
- Identified potential fraud indicators during the review process and reported suspicious activity accordingly.
- Documented changes in claim statuses using specialized software systems.
- Processed a high volume of claims efficiently while maintaining quality standards.
- Developed strategies to reduce the number of denied or delayed claims within assigned portfolio.
Customer Service Representative
SYKES
Sumter, SC
01.2011 - 02.2014
- Developed strong relationships with customers by providing personalized assistance and support.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Identified opportunities for upselling additional products or services based on customer needs.
- Conducted regular follow-up calls with customers after resolving their issues.
- Maintained a high level of professionalism when dealing with difficult customers.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Answered customer inquiries and provided accurate information regarding products and services.
Education
High School Diploma -
Crestwood High School
Sumter, SC06-2013
Skills
- Data Security
- Document Preparation
- File Management
- AR/AP
- Claims review
- Data Entry
- Claims Processing
Timeline
Data Entry Clerk
Five Star Call Center
01.2022 - Current
Healthcare Customer Service Representative
Alorica
10.2020 - Current
Claims Representative
Endurance Warranty
02.2014 - 10.2020
Customer Service Representative
SYKES
01.2011 - 02.2014
High School Diploma -
Crestwood High School
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