Shanika Walker
Summary
Seeking a responsible and challenging position with a progressive company that values and utilizes my talents and abilities. Eager to contribute to the firm\'s advancement while seizing opportunities for personal growth.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Server
Triple Century Sports Bar and Grill
Kingston, Jamaica
06.2019 - 09.2019
- Recorded food and drink orders and served customer request to the highest standard
- Maintained full product knowledge of menu and specials
- Made suggestions to customers base on preferences
- Always mindful of sanitation and safety consideration when handling food
Cashier
Dangel Auto Spares
Kingston, Jamaica
03.2021 - 08.2021
- Operated a cash register for cash, check, and credit card transactions with accuracy
- Cleaned and organized the store, including the checkout desk and displays
- Completed all point of sale opening and closing procedures, including counting the contents of the cash register
- Handled all customer relations issues in a gracious manner and in accordance with company policies
- Recognized and rewarded outstanding work performance to cultivate a positive and collaborative customer service culture
- Answered customer telephone calls promptly and in an appropriate manner
- Reconciled cash register towards the end of the day, by balancing all cash credit cards and checks
Customer service rep
Amazon Acc (Hybrid) Sutherland Global
Kingston, JA, Jamaica
09.2021 - 08.2023
- Answer an average of 30-60 calls per day in a high-volume call center environment
- Resolve customer complaints and ensure calls are handled in a professional and prompt manner
- Contributed to the company's highest quarterly customer satisfaction rate of 92%
- Consistently earned 'above average' or 'excellent' on-call quality evaluations
- Train and assist entry-level customer service officers by helping them improve their listening skills, communication and multitasking abilities
- Communicated with supervisors to plan and review employee evaluations
- Facilitated and processed correction to payroll using a ticket
Merchandiser
Facey commodity limited
Kingston, Jamaica
04.2023
- Conduct regular market trips to collect seasonal trend and competitor data to share with management and broader cross-functional teams
- Merchandise all wholesale products in accounts within assigned territory, including but not limited to shelf orders, displays, and cold boxes
- Ensure proper rotation of product on shelf, display, and cold box Executes duties within established time lines
- Maintain a positive working relationship and open lines of communication with supervisors, co-workers, and customers
Brand Advocate
Humana
Kingston, Jamaica
08.2023 - Current
- Answer incoming customer inquiries regarding coverage, benefits and escalate issues to appropriate personnel
- Provide exceptional customer support in every phone call
- Ensure to meet all KPI's Utilize the CRM tool and other resources on the system to provide accurate information
- Assist with claims details, payment, medical records etc
Education
High School - Csec Subjects, Cape Subjects UNIT 1
Mona High School
Kingston05.2022
High School - Csec Subjects, Cape Subjects UNIT 1
Mona High School
Kingston07.2020
Skills
- Computer Skills
- Ability to Work in a Team
- Customer Service
- Communication Skills
- Ability to Multitask
- Customer Satisfaction
- Interpersonal Skills
- Problem Solving
Accomplishments
- While attending the different institutes of learning, there are several clubs, sports and societies I took part in.
- Cadet club
Hobbies and Interests
- Reading
- Diving
Certification
Sep 2021-Aug 2023
- Certificate of Appreciation(Sutherland Global)
- Outstanding Performance and Lasting Contribution
- Outstanding VOC performance
- Badges for outstanding work and attendance
Timeline
Brand Advocate
Humana
08.2023 - Current
Merchandiser
Facey commodity limited
04.2023
Customer service rep
Amazon Acc (Hybrid) Sutherland Global
09.2021 - 08.2023
Cashier
Dangel Auto Spares
03.2021 - 08.2021
Server
Triple Century Sports Bar and Grill
06.2019 - 09.2019
High School - Csec Subjects, Cape Subjects UNIT 1
Mona High School
High School - Csec Subjects, Cape Subjects UNIT 1
Mona High School