Shanikqua Dingle
Manning ,SC
Summary
Dynamic Pharmacy Operations Team Lead at Walmart with a proven track record in enhancing team performance and operational efficiency. Skilled in strategic decision-making and clear communication, I implemented process improvements that streamlined workflows and reduced delays, fostering a motivated team environment and driving significant operational success.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Pharmacy Operations Team Lead
Walmart
Sumter, SC
01.2026 - Current
- Oversaw daily operations to ensure efficiency and compliance with company policies.
- Trained and mentored team members to enhance performance and productivity.
- Implemented process improvements resulting in streamlined workflows and reduced delays.
- Managed inventory levels, ensuring optimal stock availability and minimizing waste.
- Coordinated scheduling and task assignment to balance workloads effectively across teams.
- Analyzed operational data to identify trends and recommend actionable solutions.
- Facilitated communication between departments to improve collaboration on projects.
- Developed training materials that enhanced onboarding processes for new employees.
- Trained new employees on company policies, procedures, and best practices to facilitate their rapid integration into the team.
- Maintained high levels of employee morale through effective communication, recognition, and coaching initiatives.
- Streamlined workflow processes, resulting in improved overall team efficiency and effectiveness.
Fuel Team Lead
Walmart
08.2024 - 01.2026
- Led team in achieving operational efficiency through streamlined processes and effective workflow management.
- Trained and mentored staff, fostering a collaborative work environment to enhance productivity.
- Implemented inventory management strategies to optimize stock levels and reduce waste.
- Coordinated daily schedules and assignments, ensuring adherence to company policies and safety standards.
- Analyzed performance metrics to identify areas for improvement and drive continuous enhancement initiatives.
- Facilitated communication between departments, aligning goals and promoting teamwork across the organization.
- Resolved customer inquiries and concerns promptly, maintaining high levels of satisfaction and loyalty.
- Developed training materials for new hires, improving onboarding efficiency and knowledge retention among team members.
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.
- Managed risks and mitigated potential issues through proactive planning, monitoring, and timely decisionmaking.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Lead Technician
Walmart Labs
Sumter, SC
05.2020 - 08.2024
- Oversaw daily operations, ensuring compliance with safety and quality standards.
- Led troubleshooting efforts for technical issues, improving system reliability.
- Mentored junior technicians, enhancing team skill sets and performance.
- Implemented process improvements that increased workflow efficiency by streamlining procedures.
- Analyzed performance data to identify trends and recommend enhancements.
- Developed training materials and conducted workshops for new employees on systems usage.
- Planned, scheduled, and delegated daily work to team of employees.
- Conducted quality inspections of completed work, ensuring compliance with established standards and specifications.
- Managed team performance by training, mentoring, disciplining, and motivating employees.
Education
Bachelor of Science -
Liberty University
Lynchburg, VA03.2024
Skills
Clear communication
Strategic decision making
Emotional intelligence
Team motivation to drive performance
Delegation
Resolution
Accomplishments
- High-volume accuracy
- Reduction of medication errors
- Safety protocols
- Enhance customer satisfaction
- Managed inventory
Certification
- Pharmacy Technician Certified
- AB Operator Certification
Timeline
Pharmacy Operations Team Lead
Walmart
01.2026 - Current
Fuel Team Lead
Walmart
08.2024 - 01.2026
Lead Technician
Walmart Labs
05.2020 - 08.2024
Bachelor of Science -
Liberty University