Nikki Myers

• Administer immunizations following state regulations and clinical protocols.
• Lead daily pharmacy operations, ensuring compliance with state and federal regulations.
• Create and manage the weekly pharmacy schedule to ensure adequate staffing and workflow coverage.
• Process insurance claims and troubleshoot coverage issues with multiple health insurance companies.
• Handle prior authorizations daily, coordinating with prescribers, insurers, and patients.
• Resolve non-routine issues, including complex third-party billing problems and pharmacy computer system/equipment malfunctions.
• Oversee workflow efficiency, including prescription intake, data entry, filling, and verification support.
• Train and mentor pharmacy technicians and new hires.
• Manage inventory, including controlled substances, ordering, returns, and shrink prevention.
• Resolve patient concerns with professionalism and empathy.
• Utilize pharmacy software systems for accurate records, insurance processing, and patient profiles.
• Coordinate pharmacy workflow to support prescription processing, pickup, and customer service.

• Supervise team members during daily operations, ensuring accurate task completion and coverage.

• GPA: 3.659