Work Preference
Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Shaniqa Upshaw
Open To Work

Shaniqa Upshaw

Phoenix,Arizona

Work Preference

Desired Job Title

Patient Service RepresentativeRegistration SpecialistSupervisor of Operations

Summary

Achieved high levels of patient satisfaction through effective management of patient interactions and administrative support. Drove collaboration among teams to respond proactively to changing needs and consistently deliver positive results. Enhanced patient communication and problem-solving processes to ensure quality service delivery. Contributed significantly to team success and patient care excellence through reliable and flexible support.

Overview

1
1
Certification
7
7
years of professional experience
4
4
years of post-secondary education

Work History

Patient Service Representative

Neighborhood Outreach Access to Health (NOAH)
Phoenix, AZ
- Current
  • Scheduled patient procedures and appointments, tracking no-shows and coordinating follow-ups to optimize patient flow
  • Communicated effectively with patients to address inquiries and direct information to appropriate staff
  • Managed telephone calls and voicemail messages, ensuring timely responses and accurate information dissemination

Registration Specialist

HonorHealth Medical Group and Urgent Care
Phoenix, AZ
09.2022 - 04.2024
  • Utilized medical terminology expertise to accurately enter patient registration and billing data into electronic systems
  • Educated patients on health plan rights and insurance coverage to facilitate billing transparency
  • Responded promptly to patient inquiries regarding registration and insurance, providing excellent customer service
  • Trained new staff on registration and billing protocols to maintain compliance and efficiency

Supervisor of Operations

World Flight Services
Phoenix, AZ
05.2019 - 09.2022
  • Maintained open communication channels with staff to ensure smooth operational workflows
  • Conducted team meetings to address concerns and set productivity goals, enhancing organizational efficiency
  • Resolved conflicts and prioritized daily work schedules to meet operational targets and deadlines

Education

Diploma - Healthcare Management

Arizona College-Glendale
Glendale, AZ
01.2026 - Current

High School Diploma -

Gary Lighthouse
08.2009 - 06.2013

Skills

Patient Registration

Communication skills

Customer service

Data entry

EMR/EHR

Medical insurance

HIPAA compliance

Insurance verification

Insurance verifying

Medical terminology

Payment collection

Certification

BLS (CPR and AED) Certification February 2026 to February 2028

Timeline

Diploma - Healthcare Management

Arizona College-Glendale
01.2026 - Current

Registration Specialist

HonorHealth Medical Group and Urgent Care
09.2022 - 04.2024

Supervisor of Operations

World Flight Services
05.2019 - 09.2022

High School Diploma -

Gary Lighthouse
08.2009 - 06.2013

Patient Service Representative

Neighborhood Outreach Access to Health (NOAH)
- Current