Shani Hargett
Midlothian,VA
Summary
Efficient in administrative operations within compliance-driven settings, focusing on accuracy, and structured execution. Skilled in managing confidential records, and coordinating cross-department activities to ensure team alignment. Trusted to handle sensitive information and adapt to changing priorities, supporting leadership in achieving operational goals.
Overview
10
10
years of professional experience
Work History
Business Services Coordinator
ZenBusiness
Richmond, Virginia
10.2022 - Current
- Process and track 1,000+ inbound and outbound mail items monthly, improving turnaround time by approximately 25% through workflow organization and prioritization.
- Coordinate communication between customers, government agencies, and internal teams, reducing follow-up delays by about 60% and improving service resolution.
- Digitize, index, and upload 200–300 documents weekly with 100% accuracy, strengthening compliance, audit readiness, and record integrity.
- Serve as the primary point of contact for Service of Process (SOP), accurately accepting, logging, and forwarding 50+ legal documents per month in accordance with regulatory requirements.
- Adapt quickly to shifting priorities by adjusting schedules, workflows, and communication strategies to support evolving business and project needs.
Social Media & Administrative Assistant
Amour Event Rentals
Brooklyn, New York
07.2022 - 12.2025
- Streamlined daily business operations by organizing documentation, responding to client inquiries, and ensuring timely administrative execution, improving overall workflow efficiency.
- Maintained accurate records of leads, vendor communications, and event inquiries, reducing response delays and strengthening internal coordination.
- Improved recruitment outcomes by posting job listings, screening resumes, and identifying qualified candidates, increasing applicant quality by approximately 40%.
- Collaborated directly with the CEO to execute marketing initiatives, driving an 85% increase in social media engagement across multiple platforms.
- Coordinated scheduling, vendor communication, and event preparation to ensure smooth execution of client rentals and events.
Customer Service Specialist
Fidelis Care
Long Island City, New York
10.2020 - 08.2022
- Resolved 60–70 member inquiries daily related to claims, billing, and provider information while consistently achieving 95%+ quality and compliance scores.
- Bridged communication between members and internal departments, accelerating resolution timelines by approximately 65%.
- Preserved detailed and accurate member records, improving data accessibility and operational efficiency.
- Documented all interactions and resolutions with precision, supporting regulatory compliance and service transparency.
- Identified recurring service issues and recommended proactive improvements, reducing call escalations by approximately 30%.
Central Operations Officer
Harlem Hospital
Manhattan, New York
11.2015 - 06.2020
- Safeguarded continuous hospital operations by coordinating with charge nurses, AOD staff, and leadership in a 24/7 healthcare environment.
- Directed real-time communication and task delegation for 20+ officers per shift, ensuring rapid response to incidents and operational continuity.
- Controlled high-volume radio and phone traffic, prioritizing and relaying critical information during emergencies and high-risk situations.
- Generated detailed, time-sensitive reports documenting incidents, officer activity, and safety updates with 100% accuracy.
- Monitored ongoing situations and delivered timely updates to leadership to support compliance, risk mitigation, and patient safety.
Education
Associate of Arts - Business Management
BRIGHTPOINT COMMUNITY COLLEGE
Midlothian, VA12-2026
Skills
- Regulatory Compliance & Monitoring
- Audit Readiness & Records Management
- Filing and task prioritization
- Workflow coordination
- Regulatory compliance
- Process improvement
- Microsoft Office Suite proficiency
- Google Workspace expertise
- Salesforce CRM knowledge
- ZenGarden familiarity
- Confluence usage
- Slack communication
- 1Password security management
- ShipStation logistics management
- Service of Process (SOP)
- Team collaboration
- Problem solving skills
- Confidentiality practices
- Time management strategies
- Mentoring and coaching techniques
- Empathy and emotional intelligence
Certificates Memberships
- Member, National Society of Leadership and Success (NSLS), Completed leadership training focused on goal setting, accountability, and effective communication.
- Business Analysis & Process Management Certificate, Focused on process improvement, stakeholder engagement, and data-driven decision making, enhancing analytical capabilities and understanding of system enhancements.
Timeline
Business Services Coordinator
ZenBusiness
10.2022 - Current
Social Media & Administrative Assistant
Amour Event Rentals
07.2022 - 12.2025
Customer Service Specialist
Fidelis Care
10.2020 - 08.2022
Central Operations Officer
Harlem Hospital
11.2015 - 06.2020
Associate of Arts - Business Management
BRIGHTPOINT COMMUNITY COLLEGE