Shaniqua Mccaughan
Detroit,MI
Summary
Dynamic and dedicated professional with extensive experience at Motor City Casino and Hotel, excelling in customer service and cash handling. Proven ability to enhance guest experiences through strong multitasking and teamwork. Committed to maintaining cleanliness and responsible alcohol service, fostering loyalty among patrons while ensuring a safe environment.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Cocktail Server
Motor City Casino And Hotel
Detroit, MI
04.2021 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Provided attentive service, regularly checking in on guests to ensure their needs were met.
- Managed cash transactions accurately, ensuring proper handling of payments and tips.
- Developed strong relationships with regular guests, creating personalized experiences that encouraged loyalty.
- Enhanced customer experience by efficiently taking and delivering drink orders, providing excellent service.
- Showcased extensive knowledge of cocktail menus, confidently answering questions and making recommendations to suit individual preferences.
Room Attendant
MotorCity Casino Hotel
Detroit, MI
2020 - 2021
- Adhered to safety protocols when using chemicals, preventing burns and injuries.
- Met time management goals by following schedules and completing tasks in designated time frames.
- Maintained high cleanliness standards in all assigned rooms, reducing guest complaints.
- Vacuumed carpets, mopped floors, and dusted surfaces to ensure a spotless environment.
EVS
Providence Hospital and Medical Center
Novi, MI
2014 - 2020
- Ensured timely completion of assigned tasks by effectively prioritizing workload based on urgency and importance.
- Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
- Emptied trash cans and recycling bins to promote clean, sanitary environment, and reduce odors and debris.
- Removed hazardous and medical waste from exam rooms, treatment rooms, and surgery suites to minimize risks to patients and medical personnel.
Warehouse Order Picker
Amazon
Livonia, MI
2014 - 2017
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Increased order picking efficiency by utilizing warehouse management systems and barcode scanning equipment.
- Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
- Collaborated with team members to achieve daily order fulfillment targets, contributing to overall warehouse productivity.
Cocktail Server
Motor City Casino And Hotel
Detroit, MI
2001 - 2010
- Maintained clean and organized bar area.
- Completed mandatory alcohol server training to comply with local regulations and maintain a safe environment for patrons.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
Education
Thomas Cooley
Detroit, MISkills
- Customer service
- Cash handling
- Handling large groups
- Alcohol awareness
- Team player attitude
- Outgoing personality
- Cleanliness and hygiene
- Responsible alcohol service
- Payment processing
- Handling difficult customers
- Cash register operation
Certification
Food handlers card
Timeline
Cocktail Server
Motor City Casino And Hotel
04.2021 - Current
Room Attendant
MotorCity Casino Hotel
2020 - 2021
EVS
Providence Hospital and Medical Center
2014 - 2020
Warehouse Order Picker
Amazon
2014 - 2017
Cocktail Server
Motor City Casino And Hotel
2001 - 2010
Thomas Cooley