SHANIQUE FISHER
Jacksonville,FL
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Axiom
Jaksonville, FL
07.2024 - Current
- Help customers understand their homeowners insurance policy details, including coverage limits, deductibles, exclusions, and benefits.
Customer Service Representative
Nations Benefits
02.2022 - 03.2024
- If there are specific issues they're facing, work with them to troubleshoot and find solutions
- This might involve contacting the insurance provider, navigating online portals, or seeking assistance from relevant agencies
Customer Service Representative
Apple
Jacksonville, FL
11.2020 - 02.2022
- Offer practical solutions to resolve the billing issue, such as issuing a refund for an unauthorized purchase, adjusting a billing error, or providing guidance on how to update payment information
Bank Teller
US Bank
Jacksonville, FL
01.2016 - 10.2020
- Processing credit card payments, assisting customers with their accounts, facilitating withdrawals, and providing banking statements
Customer Service Representative
Football Fanatics
Jacksonville, FL
04.2012 - 12.2016
- Inform the customer of the current status of their shipment, including whether the order has been processed, shipped, or delivered
- If a tracking number is available, provide it to the customer and explain how they can track their package online
Education
Certificate - Business Office Administration
UEI College
Jacksonville05.2013
High School Diploma -
Atlantic Coast High School
Jacksonville05.2012
Skills
- Customer Service
- Teamwork
- Financial Services
- ACD Phone Systems
- Microsoft Excel
- Microsoft Outlook
- QuickBooks
- Computer Skills
- Multitasking
Timeline
Customer Service Representative
Axiom
07.2024 - Current
Customer Service Representative
Nations Benefits
02.2022 - 03.2024
Customer Service Representative
Apple
11.2020 - 02.2022
Bank Teller
US Bank
01.2016 - 10.2020
Customer Service Representative
Football Fanatics
04.2012 - 12.2016
Certificate - Business Office Administration
UEI College
High School Diploma -
Atlantic Coast High School
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