Shanique Shackelford
Austin,TX
Summary
Detail-oriented professional transitioning into cybersecurity with experience handling sensitive healthcare data, documentation, and compliance-focused workflows. Currently pursuing CompTIA Security+ (expected July 2026) with additional cybersecurity training from the University of Texas. Seeking an entry-level opportunity to apply analytical, technical, and risk-focused skills in a security or technology environment.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Revenue Claims Specialist/ Clinical Assistant
Natera
07.2024 - Current
- Ensured secure handling of sensitive medical records in compliance with HIPAA privacy and security standards.
- Analyzed denial and claims data to identify trends, risks, and opportunities for process improvement.
- Maintained accurate documentation and protected patient data integrity across revenue cycle operations.
- Supported audit readiness and regulatory compliance through thorough documentation review and issue resolution.
- Collaborated with cross-functional teams to resolve discrepancies and strengthen workflow efficiency.
- Managed claims and appeals for oncology and genetic testing services with strong attention to accuracy and compliance.
Clinical Laboratory Operator
Natera
11.2023 - 07.2024
- Supported genetic research initiatives in oncology, women’s health, organ health, and prenatal testing, working with highly sensitive and regulated biological data.
- Analyzed complex biological datasets to identify genetic markers and abnormalities, demonstrating strong analytical and pattern-recognition skills applicable to security and risk analysis.
- Performed DNA extraction and sample processing with strict attention to data integrity, accuracy, and controlled procedural compliance.
- Assisted in laboratory testing workflows, ensuring efficient handling of patient samples and adherence to quality control and regulatory standards.
- Conducted Next-Generation Sequencing (NGS) sample preparation and dilution processes, supporting high-precision data generation and structured analytical pipelines.
Health & Human Services Administrative Assistant
Evin’s personel
01.2021 - 08.2021
- Supervised cross-functional production workflows across mailroom, data entry, scanning, and quality control (QC), ensuring process accuracy, data handling integrity, and operational consistency.
- Coordinated structured workflow processes across multiple departments, demonstrating strong attention to detail, task prioritization, and process compliance.
- Maintained and managed inventory systems for a client-facing food pantry, ensuring accurate tracking, accountability, and controlled resource distribution.
- Supported administrative HR functions, assisting with documentation and internal processes while maintaining confidentiality of sensitive employee information.
Document Scanning & Records Technician
Texas Cardiac Arrhythmia Scanner
Austin, TX
01.2018 - 01.2018
- Digitized and organized medical documentation into patient records, ensuring accurate data handling and secure document management practices.
- Maintained structured filing systems and documentation workflows, supporting operational efficiency and data integrity standards.
- Collaborated with medical staff to ensure timely and appropriate access to patient records, reinforcing controlled information access and confidentiality protocols.
Education
Bachelor’s of Arts - Science, Chemistry
University of North Texas
Associates Degree - General Studies
Austin Community College
Skills
- Data Integrity & Sensitive Information Handling (HIPAA Environment)
- Documentation & Records Management
- Workflow Coordination & Process Optimization
- Quality Control (QC) & Accuracy Verification
- Data Entry, Validation & Report Review
- Compliance Awareness & Audit Support
- Analytical Thinking & Trend Identification
- Cross-Functional Communication
- Problem Solving in Structured Operational Environments
- Attention to Detail in High-Volume Settings
Certification
- Cybersecurity Certificate, University of Texas at Austin McCombs School of Business — Completed
- CompTIA Security+ — Expected July 2026
Timeline
Revenue Claims Specialist/ Clinical Assistant
Natera
07.2024 - Current
Clinical Laboratory Operator
Natera
11.2023 - 07.2024
Health & Human Services Administrative Assistant
Evin’s personel
01.2021 - 08.2021
Document Scanning & Records Technician
Texas Cardiac Arrhythmia Scanner
01.2018 - 01.2018
Associates Degree - General Studies
Austin Community College
Bachelor’s of Arts - Science, Chemistry
University of North Texas