Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Shanique' Williamson

Charlotte,NC

Summary

Professional with significant expertise in team leadership and operational management. Proven track record in driving team collaboration and delivering impactful results. Skilled in conflict resolution, process optimization, and strategic planning, with flexible approach to evolving business needs. Known for reliability, strong communication, and fostering productive work environment.

Overview

12
12
years of professional experience

Work History

Pharmacy Ops Supervisor

OptumRx
01.2023 - Current
  • Monitor and managed pharmacy staff productivity and quality
  • Identify potential issues that interfere with workflow
  • Provide inspirational leadership and guidance to the team through feedback, performance management and development conversations
  • Determined and implemented process improvements
  • Identified trends and ensured fair workload distributions
  • Managed projects
  • Head of the Engagement Team
  • Back up Production Control

Offline Pharmacy Technician

OptumRx
11.2021 - 01.2023
  • Answered emails and addressed questions from customers and healthcare providers.
  • Enhanced pharmacy workflow by assisting pharmacy technicians and pharmacists with medication dispensing, labeling, and packaging.
  • Solved pharmacy problems by providing assistance with employee errors
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Pharmacy Technician

OptumRx
10.2020 - 12.2021
  • Process and fill prescription orders in preparation for pharmacist verification
  • Maintain drug inventory and automated dispensing units
  • Orders, receives and stores incoming pharmacy supplies

Pharmacy Technician

CVS/Pharmacy
04.2014 - 12.2021
  • Manage inventory by performing scheduled inventory counts, checking expired medications, and stocking inventory
  • Maintain a safe and clean pharmacy by abiding by rules, procedures, and regulations
  • Interact with customers by creating a relationship of trust and being genuinely concerned with their needs

Pharmacy Technician

Polaris
12.2019 - 04.2020
  • Fill daily drug orders accurately and efficiently and in a timely and prioritized manner
  • Assist in processing returned drugs and recycle/dispose per procedure
  • Stocked, labeled, and inventoried medication to keep accurate records.

Customer Service Manager

Wal-Mart
06.2013 - 08.2015
  • Use basic math skills to maintain accurate inventory levels
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.

Education

Bachelor of Science - Sociology, American Sign Language

University of North Carolina At Greensboro
12.2018

Skills

  • Training and mentoring
  • Goal oriented
  • Staff management
  • Customer service
  • Problem-solving aptitude
  • Team leadership
  • Interpersonal communication
  • Data analysis
  • Employee development
  • Attention to detail
  • Quality assurance
  • MS office suite

Accomplishments

  • Collaborated with all 7 HDP sites in the development of Offline mentoring.
  • Finalized numerous SOPs through effectively reviewing and editing documents.
  • Back-up Production Control

Timeline

Pharmacy Ops Supervisor

OptumRx
01.2023 - Current

Offline Pharmacy Technician

OptumRx
11.2021 - 01.2023

Pharmacy Technician

OptumRx
10.2020 - 12.2021

Pharmacy Technician

Polaris
12.2019 - 04.2020

Pharmacy Technician

CVS/Pharmacy
04.2014 - 12.2021

Customer Service Manager

Wal-Mart
06.2013 - 08.2015

Bachelor of Science - Sociology, American Sign Language

University of North Carolina At Greensboro

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Shanique' Williamson