Shaniquia Johnson-Williams
Dublin,GA
Summary
Dynamic professional with a strong background in customer service at Evolent Health, excelling in active listening and critical thinking to enhance patient satisfaction. Proven filmmaker adept at managing budgets and coordinating creative visions, leveraging expertise in screenplay analysis and documentary filmmaking to deliver compelling narratives.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
18
18
years of professional experience
Work History
Customer Service Representative
Evolent Health
02.2017 - Current
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
- Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
- Increased first-call resolution rates by carefully listening to customers'' needs and providing accurate information based on their inquiries.
- Expanded knowledge on medical terminology and insurance policies through continuous learning initiatives, enhancing accuracy in communication with clients.
- Maintained accurate records of customer interactions, ensuring proper documentation within the company''s database.
Filmmaker
Self Employed Writer
02.2007 - Current
- Implemented creative problem-solving techniques to overcome challenges faced during the filmmaking process.
- Coordinated with production team, producer and director to pinpoint creative vision, determine technical needs, and devise shooting schedule.
- Managed budgets effectively to ensure all projects were completed within financial constraints.
- Utilized lighting, camera angles and movement to create visual styles of films.
Education
High School Diploma -
Atlanta Job Corps
Atlanta 05-2014
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Film directing
- Storyboarding
- Screenplay analysis
- Documentary filmmaking
- Pitching ideas
- [Software] expertise
- Prop selection
- Location scouting
- Writing
- Film history
Accomplishments
I have written 4 scripts.
Directed my 1st stage play 5 years ago.
Wrote and directed music artist videos.
Languages
English
Native or Bilingual
Timeline
Customer Service Representative
Evolent Health
02.2017 - Current
Filmmaker
Self Employed Writer
02.2007 - Current
High School Diploma -
Atlanta Job Corps
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