Shaniquiwa Howard
Corbin,KY
Summary
After completing highschool I attended Union College where I joined the National Guard before receiving an honorable discharge.
I have worked in several different areas with different communities.
I have worked with children since I was 16.
I was a Manager at DQ and led a direct sales team prior to entering into the Corrections field.
Overview
14
14
years of professional experience
Work History
School Bus Monitor
Jackson City Independent
Jackson, KY
- Assisted in maintaining an orderly and safe environment for students while traveling to and from school.
- Worked with bus driver and parents to meet specialized needs of passengers.
- Enforced State safety guidelines for passenger transportation to keep children safe and driver free of distraction.
Juvenile Correctional Officer
Breathitt Regional Juvenile Detention Center
Jackson, KY
12.2023 - Current
- Supervised youth's daily activities for school, meals, and recreation time.
- Served as a positive role model by demonstrating strong work ethic, integrity, and respect towards others within the correctional setting.
- Offered guidance on conflict resolution strategies, helping offenders develop healthy coping mechanisms during their stay at the facility.
- Conducted room searches to prevent contraband from entering the facility, maintaining a safe living environment for all residents.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Completed incident reports when disorder or violence occurs.
Deputy Jailer
Breathitt County Jailers Office
Jackson, KY
08.2023 - 12.2023
- Ensured timely and accurate recordkeeping for all inmate files, including intake documents, incident reports, and release paperwork.
- Participated in ongoing professional development training courses to stay current with industry trends and best practices.
- Meet the arresting officer and perform a pat down and search of all personals. If medical treatment was needed I would transport them to the hospital before taking them to jail.
- Administration of narcan when needed.
Correctional Officer
CoreCivic
Beatyville, KY
09.2022 - 08.2023
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Conducted routine and emergency head counts.
- Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Maintained accurate records of inmate incidents or infractions using electronic databases or written logs as required.
- Assisted medical staff in distributing medications to inmates efficiently while securely handling sensitive materials.
- As a Captians Clerk I was responsible for handeling the paper work from all disciplinary reports, contraband finds, altercations, and routine cell searches. I conducted all the counts and signed off on final counts so they could be cleared. If drugs were found I ran test to be certain of what they consisted of.
Manager
Dairy Queen Grill & Chill
Jackson, KY
07.2021 - 09.2022
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Handled all money between the store location and the bank, ensuring it was correct twice throughout my shift and uploading all numbers into shift closing reports.
Door to Door Sales
Metronet
Lexington, KY/Tallahassee, FL
05.2019 - 06.2021
- Delivered positive experiences for potential customers with friendly demeanor even when faced with rejection or negative feedback.
- Improved territory coverage by effectively managing time, planning efficient routes, and prioritizing high-potential areas.
- Increased customer satisfaction by providing exceptional product knowledge and recommendations for various products.
- Ensured compliance with all company policies and local regulations when conducting sales activities in designated territories.
- Drove team revenue totals by bringing in top sales numbers.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Helped conduct staff meetings, trainings, and supervised new hires until they were ready to work efficiently on their own.
Daycare Teacher
Central Baptist Child Care Center
Lexington, KY
01.2018 - 08.2019
- Provided a safe and nurturing environment for children, regularly monitoring indoor and outdoor spaces for potential hazards.
- Maintained tidy environment to comply with cleanliness and sanitation standards.
- Developed strong relationships with parents through regular communication about their child''s progress and needs.
- Utilized positive reinforcement strategies to encourage appropriate behaviors among students while minimizing disruptions or conflicts.
- Planned and executed activities to stimulate physical, social and intellectual growth.
Soccer Referee
BYSL
Breathitt, KY
05.2010 - 05.2013
- Managed conflicts effectively and efficiently by mediating disputes between players, coaches, and spectators when necessary.
- Promoted fair play and sportsmanship by consistently applying game rules and officiating with integrity.
- Monitored and managed soccer games to verify safety and promote good sportsmanship for players.
- Strengthened teamwork abilities by collaborating closely with assistant referees to make accurate offside calls or identify foul play incidents outside my line of sight.
Peer Tutor
Jackson City Independent
Jackson
08.2011 - 05.2012
- Helped fellow students prepare for quizzes and examinations.
- Assisted other students with homework and provided supplementary instruction.
- Served as a mentor to struggling students, providing emotional support alongside academic assistance when necessary.
- Promoted development of good study habits and learning skills.
- Assisted students in improving their grades by offering personalized learning strategies tailored to individual needs.
Education
Criminal Justice
Union College
Barbourville, KYPsychology/Sociology
HCTC
Hazard, KYPsychology/Sociology
Lees Community College
Jackson, KYHighschool Diploma -
Jackson City Independent
Jackson, KY05.2013
Skills
- Strong Work Ethic
- Respectfulness
- Patience and Empathy
- Child Supervision
- Verbal Communication
- CPR Certified
- De-Escalation Techniques
- Body language reading
- Active Listening
- Positive Reinforcement
- Crisis Intervention
- Emergency Response Procedures
Timeline
Juvenile Correctional Officer
Breathitt Regional Juvenile Detention Center
12.2023 - Current
Deputy Jailer
Breathitt County Jailers Office
08.2023 - 12.2023
Correctional Officer
CoreCivic
09.2022 - 08.2023
Manager
Dairy Queen Grill & Chill
07.2021 - 09.2022
Door to Door Sales
Metronet
05.2019 - 06.2021
Daycare Teacher
Central Baptist Child Care Center
01.2018 - 08.2019
Peer Tutor
Jackson City Independent
08.2011 - 05.2012
Soccer Referee
BYSL
05.2010 - 05.2013
School Bus Monitor
Jackson City Independent
Criminal Justice
Union College
Psychology/Sociology
HCTC
Psychology/Sociology
Lees Community College
Highschool Diploma -
Jackson City Independent