Shanise Scott
Chicago,IL
Summary
Customer-oriented supervisor with several years of hands-on experience overseeing employee performance and offering knowledgeable guidance and support. Expert in industry best practices and principles of employee management. Blends superb time management and organizational skills to drive group success.
Overview
28
28
years of professional experience
Work History
Supervisor
WIS International Inventory
Chicago, IL - Illinois
06.2016 - 04.2024
- Participated in recruitment efforts by interviewing prospective candidates for open positions.
- Evaluated employee performance through periodic reviews and documented results accordingly.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Directed and supervised team of 15 employees in daily operations.
- Created new strategies for improving customer service standards within the organization.
Certified Nursing Assistant
The Renaissance long and short term facility
Chicago, IL - Illinois
05.2009 - 08.2017
- Participated in educational programs related to nursing assistant skills development.
- Administered medications as directed by registered nurse or physician.
- Transported patients to treatment units, using wheelchair or stretcher.
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Served meals to patients in their rooms and assisted with feeding when needed.
- Answered call lights promptly and responded to patient needs accordingly.
- Turned and repositioned bedridden patients on a regular schedule to prevent bedsores.
- Cleaned and sanitized patient rooms according to established protocols.
Merchandise Remodel Supervisor
Driveline Retail
Chicago, IL - Illinois
01.2007 - 05.2009
- Installed electrical wiring in accordance with local codes.
- Kept accurate records of time spent working on each job.
- Managed inventory levels for supplies and tools used in jobs.
- Performed assessments of existing structures and identified necessary repairs or modifications for remodeling projects.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
Cashier/Stock Controller
Osco Drug
Chicago, IL - Illinois
04.2000 - 03.2007
- Assisted customers over the phone regarding store operations, product information and order placement.
- Stocked shelves with merchandise when needed.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Cashier Team Lead
McDonald's Restaurant
Chicago, IL - Illinois
04.1996 - 08.2000
- Recognized potential theft or fraud attempts by monitoring suspicious behavior.
- Participated in weekly meetings to discuss upcoming promotions, initiatives, and strategies.
- Analyzed sales data reports to identify trends in customer buying habits.
- Provided guidance to cashiers on how to accurately ring up customers' purchases.
- Maintained accurate records of all transactions, ensuring compliance with company policies and procedures.
Education
High School Diploma -
Near North Metropolitan
Chicago, IL - Illinois07-1996
Some College (No Degree) -
Kennedy King College
Chicago, IL - IllinoisSkills
- Business Development
- Inventory Control
- Schedule development
- Data Analytics
- Staff Management
Timeline
Supervisor
WIS International Inventory
06.2016 - 04.2024
Certified Nursing Assistant
The Renaissance long and short term facility
05.2009 - 08.2017
Merchandise Remodel Supervisor
Driveline Retail
01.2007 - 05.2009
Cashier/Stock Controller
Osco Drug
04.2000 - 03.2007
Cashier Team Lead
McDonald's Restaurant
04.1996 - 08.2000
High School Diploma -
Near North Metropolitan
Some College (No Degree) -
Kennedy King College