Shanisesha Izeman
Mesa,AZ
Summary
Dedicated,Dependable, and results-oriented professional with strong communication, problem-solving ,and organizational skills. Experienced in providing excellent customer service, collaborating with teams, and adapting quickly to new challenges in fast-paced environments. Committed to delivering high-quality work, maintaining professionalism, and contributing to organizational success.
Overview
1
1
Certification
14
14
years of professional experience
Work History
Medical Assistant
Dignity Health
Gilbert, AZ
10.2025 - Current
- Assisted in patient intake, ensuring accurate documentation and efficient flow of information.
- Managed appointment scheduling, optimizing physician availability and patient access to care.
- Performed vital sign assessments, supporting clinical staff with accurate health evaluations.
- Conducted patient education on treatment plans, enhancing understanding and compliance with medical directives.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Managed front desk operations, ensuring seamless guest check-in and check-out processes.
- Monitored office supplies inventory, facilitating timely reorders to maintain operational efficiency.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
Medical Assistant
Arizona Center For Hand To Shoulder Surgery
Mesa, AZ
04.2025 - 10.2026
- Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
- Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Prepared and administered medications to alleviate patient symptoms.
- Improved patient satisfaction by providing efficient and accurate medical assistance during appointments.
- Coordinated with other healthcare professionals for patient referrals, ensuring a seamless transition and continuation of care.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
- Obtained client medical history, medication information, symptoms, and allergies.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Completed EKGs and other tests based on patient presentation in office.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Prepared lab specimens for diagnostic evaluation.
- Called and faxed pharmacies to submit prescriptions and refills.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
Medical Assistant
MomDoc
Chandler, AZ
09.2020 - 03.2025
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Collected and documented patient medical information such as blood pressure and weight.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Contributed to a welcoming atmosphere at the practice by greeting patients warmly upon arrival, checking them in efficiently, and answering any questions they had about their visit or overall healthcare needs.
- Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
- Taught patients about medications, procedures, and care plan instructions.
Collections Agent
AT&T Call Center
Deer Valley, AZ
07.2016 - 08.2020
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Processed payments and applied to customer balances.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated to collect balance in full.
- Provided exceptional customer service by empathizing with clients'' financial situations while working towards mutually beneficial solutions.
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Enhanced client relationships by consistently maintaining clear communication and promptly addressing concerns.
- Persistently reached out to customers with extremely past due accounts to recover lost revenue.
Care Worker
Serenity Support
Phoenix, AZ
03.2013 - 06.2016
- Ensured timely administration of medication, following strict protocols to maintain patient safety.
- Provided emotional support and companionship to patients, building trust and improving overall wellbeing.
- Managed clients'' personal hygiene routines including bathing, dressing, grooming tasks alongside maintaining a respectful demeanor.
- Fostered a safe, comfortable environment for patients by maintaining clean and organized living spaces.
- Enhanced patient well-being by providing personalized care and support tailored to individual needs.
- Provided transportation services for medical appointments and social activities, ensuring punctuality and safety at all times.
- Maintained detailed records of patient care, documenting progress and areas requiring further attention from healthcare professionals.
- Coordinated meal planning and preparation based on individual dietary requirements, promoting healthy eating habits among patients.
Education
Medical Assistance
UEI College
Mesa, AZ05-2024
Grad Solutions
Mesa, AZ07-2017
Skills
- HIPAA compliance
- Time management
- Attention to detail
- Patient education
- Multitasking and organization
- Active listening
- Data entry
Accomplishments
- Recognized for outstanding dedication to patient care.
- Recognized for going above and beyond the call of duty.
- Resolved a high volume of customer inquiries while maintaining a high customer satisfaction rating.
- Resolved an average of 60+ customer inquires per day.
Certification
- Fingerprint Clearance Card
- Prevention and Support
- Article 9
- BLS
Languages
English
Full Professional
Timeline
Medical Assistant
Dignity Health
10.2025 - Current
Medical Assistant
Arizona Center For Hand To Shoulder Surgery
04.2025 - 10.2026
Medical Assistant
MomDoc
09.2020 - 03.2025
Collections Agent
AT&T Call Center
07.2016 - 08.2020
Care Worker
Serenity Support
03.2013 - 06.2016
Medical Assistance
UEI College
Grad Solutions