Shanita Childs
Houston,TX
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
13
13
years of professional experience
Work History
Title Clerk/Administrative Assistant
Denton County Tax Office
02.2022 - Current
- Entered title and vehicle information into database.
- Managed high-volume workload while maintaining strict attention to detail in verifying ownership documents and registration forms.
- Communicated with customers to resolve common title issues.
- Prepared tax and title documents to submit legal transfer work to DMV.
- Expedited the title transfer process, closely monitoring timelines and proactively addressing any potential delays.
- Received and processed paperwork for titles, new license plates, and renewals.
- Completed title and lien request.
Account Resolution Specialist- Remote
Honda Financial Services
07.2019 - 02.2022
- Efficiently assist 100s of customers with setting up promise to pay on pass due balances.
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Processed payments and applied to customer balances.
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
- Provided exceptional customer service by empathizing with clients'' financial situations while working towards mutually beneficial solutions.
Master Control Operator
Arkansas Department Of Corrections
02.2011 - 06.2019
Monitored and operated specialized equipment such as the audio-visual electronic control console and touch screen control system, and entered into the computer database system inmate movement within and outside of the jail.
Directed high security and segregated inmate movement via an intercom system to accommodate their constitutionally guaranteed rights such as; showers, recreation, access to legal counsel, etc
Addressed inmate rule violations via an intercom system
Monitored and managed use of all doors, gates, video surveillance monitors and intercom systems using 'eye-hand' coordination; Oversaw inmate visits with the public by controlling and coordinating same with physical and electronic control systems including schedules, intercoms, telephones and computers.
Communicated directly with floor deputies via radio/intercom to assist in performing housing area responsibilities.
Answered the telephone and provided information on inmates and jail-related policies and procedures to law enforcement staff, court officials and the general public or transferred calls to the appropriate authority.
Monitored and reported inmate rule violations to deputies, writes disciplinary tickets, documents rule violations and recommends disciplinary action;
Maintained a positive, helpful, constructive attitude and working relationship with the department supervisor and departmental employees, other County employees, the public and Elected Officials.
Education
High School Diploma -
Strafford Career Institute
Saint Albans, VT06.2010
Bussiness Degree -
Dallas Community College
Dallas, TX05.2026
Skills
- Title processing
- File Management
- Accuracy and Precision
- Title Examination
- Customer Satisfaction
- Decision-making capabilities
- Payment Arrangement
- Collections processing
- Account Management
- Debt management
- Problem solver
- Team Player
Timeline
Title Clerk/Administrative Assistant
Denton County Tax Office
02.2022 - Current
Account Resolution Specialist- Remote
Honda Financial Services
07.2019 - 02.2022
Master Control Operator
Arkansas Department Of Corrections
02.2011 - 06.2019
High School Diploma -
Strafford Career Institute
Bussiness Degree -
Dallas Community College
Similar Profiles
Britnay HowellBritnay Howell
Correctional Officer at Denton County Sheriffs OfficeCorrectional Officer at Denton County Sheriffs Office
Corlan TaylorCorlan Taylor
Correctional Officer at Denton County Sheriff's OfficeCorrectional Officer at Denton County Sheriff's Office
Timothy CordellTimothy Cordell
Forensic Death Investigator at Denton County Medical Examiner's OfficeForensic Death Investigator at Denton County Medical Examiner's Office