Shanita Samuels
Collinsville,United States
Summary
Explored positions within office environments focused on executing a range of tasks, including computer literacy and effective organizational strategies.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Dispatcher
Illinois Central School Bus
Caseyville, IL
11.2025 - 06.2026
- Coordinated daily bus routes to ensure timely student transportation and minimize delays.
- Monitored live GPS tracking systems for real-time bus location updates and route adjustments.
- Communicated effectively with drivers to relay important information and address issues promptly.
- Managed scheduling for staff and buses, optimizing resource allocation for peak operational efficiency.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of Number fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Maintained updated and detailed records of calls in physical and electronic database.
Administrative Assistant
City of East St.Louis
East St. Louis, IL, United States
06.2025 - 08.2025
- I assisted with bank reconciliation for the cities budgets. I helped organize the police department spending allowance. I helped organize citywide events.
Server
LongHorn Steakhouse
Fairview Heights, IL, United States
03.2025 - 05.2025
- Garnish and decorate dishes in preparation for serving
- Prepare tables for meals, including setting up items such as linens, silverware, and glassware
- Take orders from patrons for food or beverages
- Escort customers to their tables
- Inform customers of daily specials
- Remove dishes and glasses from tables or counters, and take them to kitchen for cleaning
- Check with customers to ensure that they are enjoying their meals, and take action to correct any problems
- Check patrons' identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages
- Collect payments from customers
- Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff
- Prepare checks that itemize and total meal costs and sales taxes
- Present menus to patrons and answer questions about menu items, making recommendations upon request
- Serve food or beverages to patrons, and prepare or serve specialty dishes at tables as required
- Clean tables or counters after patrons have finished dining
- Explain how various menu items are prepared, describing ingredients and cooking methods
- Assist host or hostess by answering phones to take reservations or to-go orders, and by greeting, seating, and thanking guests
- Perform cleaning duties, such as sweeping and mopping floors, vacuuming carpet, tidying up server station, taking out trash, or checking and cleaning bathroom
- Prepare hot, cold, and mixed drinks for patrons, and chill bottles of wine
- Roll silverware, set up food stations, or set up dining areas to prepare for the next shift or for large parties
- Stock service areas with supplies such as coffee, food, tableware, and linens
- Bring wine selections to tables with appropriate glasses, and pour the wines for customers
- Fill salt, pepper, sugar, cream, condiment, and napkin containers
- Describe and recommend wines to customers
- Perform food preparation duties, such as preparing salads, appetizers, and cold dishes, portioning desserts, and brewing coffee
- Provide guests with information about local areas, including directions
- Communicating with Persons Outside Organization
- Getting Information
- Experience with: Touch screen monitors
Teacher assistant
Tree of life child care
IL, United States
01.2023 - 05.2025
- Create developmentally appropriate lesson plans
- Communicate with children's parents or guardians about daily activities, behaviors, and related issues
- Read to children and teach them simple painting, drawing, handicrafts, and songs
- Provide care for children with physical, developmental, or mental health disabilities
- Maintain a safe play environment
- Observe and monitor children's play activities
- Support children's emotional and social development, encouraging understanding of others and positive self-concepts
- Care for children in institutional setting, such as group homes, nursery schools, private businesses, or schools for people with disabilities
- Dress children and change diapers
- Keep records on individual children, including daily observations and information about activities, meals served, and medications administered
- Identify signs of emotional or developmental problems in children and bring them to parents' or guardians' attention
- Instruct children in health and personal habits, such as eating, resting, and toilet habits
- Organize and store toys and materials to ensure order in activity areas
- Perform general administrative tasks, such as taking attendance, editing internal paperwork, and making phone calls
- Perform housekeeping duties, such as laundry, cleaning, dish washing, and changing of linens
- Regulate children's rest periods
- Sterilize bottles and prepare formulas
- Perform general personnel functions, such as supervision, training, and scheduling
- Accompany children to and from school, on outings, and to medical appointments
- Handling and Moving Objects
- Identifying Objects, Actions, and Events
- Interacting With Computers
- Organizing, Planning, and Prioritizing Work
- Scheduling Work and Activities
- Thinking Creatively
- Training and Teaching Others
- Experience with: Google Classroom, Baby bottles, Scheduling software, Toy block sets, Strollers, Microwave ovens, Laptop computers, Fire extinguishers, Emergency first aid kits, Child car safety seats
Retail Associate
Rainbow Shops
O'Fallon, IL, United States
07.2023 - 01.2024
- Recommend, select, and help locate or obtain merchandise based on customer needs and desires
- Ticket, arrange, and display merchandise to promote sales
- Watch for and recognize security risks and thefts and know how to prevent or handle these situations
- Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices
- Greet customers and ascertain what each customer wants or needs
- Compute sales prices, total purchases, and receive and process cash or credit payment
- Inventory stock and requisition new stock
- Prepare merchandise for purchase or rental
- Answer questions regarding the store and its merchandise
- Demonstrate use or operation of merchandise
- Describe merchandise and explain use, operation, and care of merchandise to customers
- Exchange merchandise for customers and accept returns
- Place special orders or call other stores to find desired items
- Clean shelves, counters, and tables
- Maintain records related to sales
- Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits
- Prepare sales slips or sales contracts
- Estimate and quote trade-in allowances
- Bag or package purchases and wrap gifts
- Help customers try on or fit merchandise
- Sell or arrange for delivery, insurance, financing, or service contracts for merchandise
- Estimate quantity and cost of merchandise required, such as paint or floor covering
- Rent merchandise to customers
- Estimate cost of repair or alteration of merchandise
- Experience with: Barcode scanners, Cash registers, Ladders, Price guns
Cashier
Hucks Gas Station
Fairview Heights, IL, United States
05.2022 - 01.2023
- Weigh items sold by weight to determine prices
- Pay company bills by cash, vouchers, or checks
- Receive payment by cash, check, credit cards, vouchers, or automatic debits
- Greet customers entering establishments
- Issue receipts, refunds, credits, or change due to customers
- Assist customers by providing information and resolving their complaints
- Monitor checkout stations to ensure they have adequate cash available and are staffed appropriately
- Establish or identify prices of goods, services, or admission, and tabulate bills, using calculators, cash registers, or optical price scanners
- Answer incoming phone calls
- Answer customers' questions, and provide information on procedures or policies
- Request information or assistance, using paging systems
- Help customers find the location of products
- Process merchandise returns and exchanges
- Maintain clean and orderly checkout areas, and complete other general cleaning duties, such as mopping floors and emptying trash cans
- Calculate total payments received during a time period, and reconcile this with total sales
- Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change
- Issue trading stamps, and redeem food stamps and coupons
- Post charges against guests' or patients' accounts
- Compute and record totals of transactions
- Sort, count, and wrap currency and coins
- Keep periodic balance sheets of amounts and numbers of transactions
- Compile and maintain non-monetary reports and records
- Supervise others and provide on-the-job training
- Assist with duties in other areas of the store, such as monitoring fitting rooms or bagging and carrying out customers' items
- Sell tickets and other items to customers
- Stock shelves, sort and reshelve returned items, and mark prices on items and shelves
- Bag, box, wrap, or gift-wrap merchandise, and prepare packages for shipment
- Cash checks for customers
- Offer customers carry-out service at the completion of transactions
- Staffing Organizational Units
- Training and Teaching Others
- Experience with: Money order machines, Personal computers, Ticket dispensing machines, Credit card readers, Electronic cash registers, Lottery ticket machines, Cash registers
Cashier
Rainbow Shops
Fairview Heights, IL, United States
04.2020 - 05.2022
- Pay company bills by cash, vouchers, or checks
- Weigh items sold by weight to determine prices
- Receive payment by cash, check, credit cards, vouchers, or automatic debits
- Greet customers entering establishments
- Issue receipts, refunds, credits, or change due to customers
- Assist customers by providing information and resolving their complaints
- Monitor checkout stations to ensure they have adequate cash available and are staffed appropriately
- Establish or identify prices of goods, services, or admission, and tabulate bills, using calculators, cash registers, or optical price scanners
- Answer incoming phone calls
- Answer customers' questions, and provide information on procedures or policies
- Request information or assistance, using paging systems
- Help customers find the location of products
- Process merchandise returns and exchanges
- Maintain clean and orderly checkout areas, and complete other general cleaning duties, such as mopping floors and emptying trash cans
- Calculate total payments received during a time period, and reconcile this with total sales
- Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change
- Issue trading stamps, and redeem food stamps and coupons
- Post charges against guests' or patients' accounts
- Compute and record totals of transactions
- Sort, count, and wrap currency and coins
- Keep periodic balance sheets of amounts and numbers of transactions
- Compile and maintain non-monetary reports and records
- Supervise others and provide on-the-job training
- Assist with duties in other areas of the store, such as monitoring fitting rooms or bagging and carrying out customers' items
- Sell tickets and other items to customers
- Stock shelves, sort and reshelve returned items, and mark prices on items and shelves
- Bag, box, wrap, or gift-wrap merchandise, and prepare packages for shipment
- Cash checks for customers
- Offer customers carry-out service at the completion of transactions
- Staffing Organizational Units
- Training and Teaching Others
- Experience with: Money order machines, Personal computers, Ticket dispensing machines, Credit card readers, Electronic cash registers, Lottery ticket machines, Cash registers
Package Handler
FedEx
Sauget, IL, United States
05.2020 - 03.2021
- Direct spouts and position receptacles, such as bins, carts, or containers, so they can be loaded
- Wash out cargo containers or storage areas
- Shovel material, such as gravel, ice, or spilled concrete, into containers or bins or onto conveyors
- Rig or dismantle props or equipment, such as frames, scaffolding, platforms, or backdrops, using hand tools
- Bundle and band material such as fodder or tobacco leaves, using banding machines
- Adjust or replace equipment parts, such as rollers, belts, plugs, or caps, using hand tools
- Carry out general yard duties, such as performing shunting on railway lines
- Stack cargo in locations, such as transit sheds or in holds of ships as directed, using pallets or cargo boards
- Guide loads being lifted to prevent swinging
- Maintain equipment storage areas to ensure that inventory is protected
- Read work orders or receive oral instructions to determine work assignments or material or equipment needs
- Move freight, stock, or other materials to and from storage or production areas, loading docks, delivery vehicles, ships, or containers, by hand or using trucks, tractors, or other equipment
- Install protective devices, such as bracing, padding, or strapping, to prevent shifting or damage to items being transported
- Sort cargo before loading and unloading
- Attach identifying tags to containers or mark them with identifying information
- Record numbers of units handled or moved, using daily production sheets or work tickets
- Attach slings, hooks, or other devices to lift cargo and guide loads
- Carry needed tools or supplies from storage or trucks and return them after use
- Pack containers and re-pack damaged containers
- Assemble product containers or crates, using hand tools and precut lumber
- Adjust controls to guide, position, or move equipment, such as cranes, booms, or cameras
- Connect electrical equipment to power sources so that it can be tested before use
- Training and Teaching Others
- Developing and Building Teams
- Handling and Moving Objects
- Performing General Physical Activities
- Thinking Creatively
- Making Decisions and Solving Problems
- Experience with: Inventory tracking software, Data entry software, Pallet jacks, Banding machines
Education
Associate of Science - Nursing Education
Bryant & Stratton College
NYSome College - Administrative Assistant and Secretarial Science, General
S.W.I.C
Belleville, IL, United States06.2026
Some College - Nursing Administration
S.W.I.C
Belleville, IL, United States12.2023
Skills
- Customer service
- Data entry
- Decision-making
- Active listening
- Dispatch software
- Attention to detail
- Time management
- Problem-solving
- Prioritizing calls
- Customer relations
- Schedule management
- Updating logs
- Route planning
- Schedule coordination
- Record keeping
Certification
- May 2024
- CPR
- I received my CPR certificate while working at the daycare job of mine.
Timeline
Dispatcher
Illinois Central School Bus
11.2025 - 06.2026
Administrative Assistant
City of East St.Louis
06.2025 - 08.2025
Server
LongHorn Steakhouse
03.2025 - 05.2025
Retail Associate
Rainbow Shops
07.2023 - 01.2024
Teacher assistant
Tree of life child care
01.2023 - 05.2025
Cashier
Hucks Gas Station
05.2022 - 01.2023
Package Handler
FedEx
05.2020 - 03.2021
Cashier
Rainbow Shops
04.2020 - 05.2022
Some College - Administrative Assistant and Secretarial Science, General
S.W.I.C
Some College - Nursing Administration
S.W.I.C
Associate of Science - Nursing Education
Bryant & Stratton College